Questions

Can't get past Splash Screen

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Can't get past Splash Screen

hcetrepus
Hi gang,
I have a 2 year old Gateway that initally had trouble finding the hard drive at boot up. Cutsomer thought it was the HDD, but once I disable PXE boot, it found the hard drive and ran fine for 3 months. Recently they contacted me again and reported the "same thing" was happening. This time it's rather different, in that it will load as far as the Gateway splash screen with the BIOS options. For about 20 seconds the keyboard is responsive, and then it too locks up.

I have swapped out every swappable part (RAM, HDD) I have even replaced the motherboard, so there is a new CPU.

I'm just banging my head on a wall... does anyone have a clue or sugestion to get me on the right track?

Thanks.
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    OldER Mycroft

    Or did you put the old one back in with the new mobo?


    <Edited for typo>

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    hcetrepus

    Its the same HDD. It boots fine in another machine, and a diff HDD makes no difference in the one i am having the issues with.

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    OldER Mycroft

    "Its the same HDD. It boots fine in another machine"

    How can it possibly "boot fine" if you run it from another machine. It shouldn't boot at all.

    If it boots fine in the other machine, maybe that's the machine it was 'in' when the install was done.

    "a diff HDD makes no difference in the one i am having the issues with."

    Where was the 'diff HDD' installation done? In a different machine?

    Maybe that's why it doesn't make any difference - it's ALSO in the wrong machine.

    You appear to be using HDDs where the OS was installed in other machines.

    Have you taken a new HDD, fitted it in the problem machine, and installed Windows on it, in situ?

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    hcetrepus

    In my frustration I have apparently comminicated poorly.

    Heres the straight ****. There is NOTHING whatsoever wrong with the HDD. It will boot fine in any machine I place it in. Therefore I replaced the motherboard, however, to my dismay it did not fix anything. I still get to the splash screen and the system locks. When I say locks I mean the keyboard become non responsive. I cannot enter BIOS, nor does the num lock light or cap lock light turn off/on.

    The RAM is fine as well. I have endeavored to power the machine up with only the fans connected to the mobo. Everything appears to work fine, I just cant get to the point where it loads windows.

    The only peice of hardware I have not swapped out is the power supply.

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    OldER Mycroft

    "There is NOTHING whatsoever wrong with the HDD. It will boot fine in any machine I place it in."

    Unless I did the wrong BSc (29 years ago), followed by the wrong PostGraduate Diploma (12 years ago), and we have indeed entered The Twilight Zone: there is something most definitely spooky going on here.

    It will boot fine in any machine I place it in - is a physical impossibility! Any HDD can only boot successfully in ONE system. That system is the one it was originally installed in.

    You still haven't answered my question: Have you, as yet, installed Windows on the HDD in situ within the 'problem' machine?


    <Edited for typo>

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    hcetrepus

    For apparently I still lack the necessary communication skills to communicate with one so highly educated as your distinguished self. For me - I am a dumb hick from Oklahoma that worked in a mill the majority of my life. Sometimes it's difficult for me to properly use the restroom, for I am so backward. However, here in Oklahoma in the computer lab I am in, I can interchange harddrives in all the computers all day long, and they boot just fine. In fact, here in Oklahoma, they have always worked that way at home.

    Please do not bother trying to help me nor repsond anymore, as it must be painful to such a savant as yourself

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    OldER Mycroft

    "...here in Oklahoma in the computer lab I am in, I can interchange harddrives in all the computers all day long, and they boot just fine."

    Thankfully I am not alone in my beliefs:

    http://techrepublic.com.com/5208-7343-0.html?forumID=101&threadID=242087&messageID=2345262

    I rest my case.

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    TBare

    I've had similar problems, and have learned that the PSU does some strange things... SWAP that out, and see if that doesn't solve your problems...

    (note: in future troubleshooting, it's recommended to replace the easiest components first... HDD, RAM, PSU, CPU, mobo, etc....)

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    hcetrepus

    To my chagrin, it WAS the power supply. The machine (with whichever HDD I place in it, btw) is now performing wonderful.

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    OldER Mycroft

    Or did you put the old one back in with the new mobo?


    <Edited for typo>

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    hcetrepus

    Its the same HDD. It boots fine in another machine, and a diff HDD makes no difference in the one i am having the issues with.

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    0 Votes
    OldER Mycroft

    "Its the same HDD. It boots fine in another machine"

    How can it possibly "boot fine" if you run it from another machine. It shouldn't boot at all.

    If it boots fine in the other machine, maybe that's the machine it was 'in' when the install was done.

    "a diff HDD makes no difference in the one i am having the issues with."

    Where was the 'diff HDD' installation done? In a different machine?

    Maybe that's why it doesn't make any difference - it's ALSO in the wrong machine.

    You appear to be using HDDs where the OS was installed in other machines.

    Have you taken a new HDD, fitted it in the problem machine, and installed Windows on it, in situ?

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    0 Votes
    hcetrepus

    In my frustration I have apparently comminicated poorly.

    Heres the straight ****. There is NOTHING whatsoever wrong with the HDD. It will boot fine in any machine I place it in. Therefore I replaced the motherboard, however, to my dismay it did not fix anything. I still get to the splash screen and the system locks. When I say locks I mean the keyboard become non responsive. I cannot enter BIOS, nor does the num lock light or cap lock light turn off/on.

    The RAM is fine as well. I have endeavored to power the machine up with only the fans connected to the mobo. Everything appears to work fine, I just cant get to the point where it loads windows.

    The only peice of hardware I have not swapped out is the power supply.

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    0 Votes
    OldER Mycroft

    "There is NOTHING whatsoever wrong with the HDD. It will boot fine in any machine I place it in."

    Unless I did the wrong BSc (29 years ago), followed by the wrong PostGraduate Diploma (12 years ago), and we have indeed entered The Twilight Zone: there is something most definitely spooky going on here.

    It will boot fine in any machine I place it in - is a physical impossibility! Any HDD can only boot successfully in ONE system. That system is the one it was originally installed in.

    You still haven't answered my question: Have you, as yet, installed Windows on the HDD in situ within the 'problem' machine?


    <Edited for typo>

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    0 Votes
    hcetrepus

    For apparently I still lack the necessary communication skills to communicate with one so highly educated as your distinguished self. For me - I am a dumb hick from Oklahoma that worked in a mill the majority of my life. Sometimes it's difficult for me to properly use the restroom, for I am so backward. However, here in Oklahoma in the computer lab I am in, I can interchange harddrives in all the computers all day long, and they boot just fine. In fact, here in Oklahoma, they have always worked that way at home.

    Please do not bother trying to help me nor repsond anymore, as it must be painful to such a savant as yourself

    +
    0 Votes
    OldER Mycroft

    "...here in Oklahoma in the computer lab I am in, I can interchange harddrives in all the computers all day long, and they boot just fine."

    Thankfully I am not alone in my beliefs:

    http://techrepublic.com.com/5208-7343-0.html?forumID=101&threadID=242087&messageID=2345262

    I rest my case.

    +
    0 Votes
    TBare

    I've had similar problems, and have learned that the PSU does some strange things... SWAP that out, and see if that doesn't solve your problems...

    (note: in future troubleshooting, it's recommended to replace the easiest components first... HDD, RAM, PSU, CPU, mobo, etc....)

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    0 Votes
    hcetrepus

    To my chagrin, it WAS the power supply. The machine (with whichever HDD I place in it, btw) is now performing wonderful.