+ 0 Votes Couple of things to check scndtnr 2 years ago 1. In the transport settings for your VPN connection (right click on the connection entry, select Modify, click on Transport), verify that the Enable Transparent Tunneling box is checked, and IPSec over UDP (NAT/PAT) is selected. 2. See if your university's IT staff will give you the IP address of the server, then map your drive as \\xxx.xxx.xxx.xxx\folder. The fact that the name of the server is not being recognized points to a DNS problem. + 0 Votes solution AlisaBin 1 year ago Long Path Tool helped me in this situation. http://PathTooDeep.com + 0 Votes The host IP is not scndtnr 2 years ago ...the IP address of the server; it's the external IP address of the Cisco device that accepts and defines the VPN connection. You'll need to get the server's internal IP address to test the drive mapping when the VPN is established. You might be better off getting the university's 2nd or 3rd level tech support involved; seems to me that the tech that helped you in the first instance did not go far enough with this issue. One final thing to check: when the VPN is established, what's the network type that is displayed in the Network and Sharing Center on your computer? If it's "Public", try changing it to "Work"; this may change some network discovery settings and allow you to map a drive using the server name. + 0 Votes Binding order DNS issue MNTechGuy 2 years ago In the Network and Sharing Center, under Advanced->Advanced Settings, make sure that the Network Adapter corresponding to the Cisco VPN Client is at the top of the list in the Bindings, otherwise it is likely attempting to resolve your server name at your ISP rather than your University. One other gotcha is not appending the domain suffix at the end of the server name \\server.domain.xxx\folder when your computer isn't actually a member of the domain. You can also troubleshoot name resolution issues quickly by using NSLookup from the command prompt. + 0 Votes agree with ll the above markp24 2 years ago with VPN sometime DNS doesn lot work and you have to map the drive via IP address (ie \\ipaddess\sharename. But thats because DNS is not setup with the vpn network as needed, + 0 Votes Simple fix from the old school RechTepublic 2 years ago Edit the HOSTS and LMHOSTS files on the computer to allow local resolution of the remote server names. The key is remembering that you did this years from now when IP addresses and/or computers names change. The files are in Windows\System32\Drivers\Etc. Make sure that these files do NOT have a file extension when you are done. Run "ipconfig /flushdns" and "nbtstat -RR" to clear the old caches and you should be able to ping and map remote servers by name. Good luck! + 0 Votes Try this: scndtnr 2 years ago Establish the VPN connection Open Network and Sharing Center Click on Change Adapter Settings Right-click on Cisco VPN adapter, select properties Click on Internet Protocol Version 4 Click on Properties Click on Advanced Click on DNS tab Enable the "Append these DNS suffixes (in order):" Click on Add type in the domain name (like university.edu) Click on OK, OK, etc. Try to map the drive, or from a command prompt, see if you can ping the server by name. + 0 Votes Net Use vgh 2 years ago Just curious what you seen when you run net use from a cmd prompt? I've not had this issue in a vpn scenario, but have had weird issues with mapping drives where the pc thought the drive was already mapped but I couldn't tell until I ran net use. Then deleted it from net use, tried again, and then all was well. + 0 Votes Did you get any satisfaction scndtnr 2 years ago from "University" tech support? I have to believe that they have dealt with this problem and know how to fix it, else why would they provide VPN access at all. I'd be interested in knowing what their solution is. Maybe us TR folk have missed something... + 0 Votes Prompted for credentials? barron.williams 2 years ago When you try to connect, are you prompted for network credentials? Could it be that the mapping or connection to the share is using your local computer_name\username and not domain\username? Try the manual mapping and check the box to "Connect using different credentials". + 0 Votes Might need a better HelpDesk guy MNTechGuy 2 years ago I'm really suprised that your University's support staff can't knock this one out in about 2 minutes. If you're sure that the server name and IP are correct and know that the server should respond to ping requests but yet it doesn't reply, traceroute to the IP and see where it hangs up. tracert <ip address> <Enter>. Where your last successful reply was is going to be where the issue is route-wise. If the traceroute completes successfully, make sure that the foldername that you are trying to connect to actually exists on the server with the Univ. Good luck. Another call to the Univ Help Desk or a visit to the hall where the computer science guys hang out may not be a bad idea if you want to get it fixed quickly.