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cant print from word or excell

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OurITLady

Remove the print queues from the device and printers in control panel, then restart spooler service. Select the XPS printer (or adobe or fax, anything in the devices and printers list) and you should see the Print Server properties option appear. If you select that and go to the drivers tab you can see all the print drivers installed, select the problem ones and remove them, I usually remove the driver and package when prompted. Then readd the network print queue - removing the driver and driver package forces it to download the driver fresh from the server again. We working a mixed environment and have been having similar issues regularly, this usually fixes it for a while, hopefully until we get everyone onto the 64-bit platform and can dump the XP drivers.