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cant print from word or excell

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gechurch

If you're going to clear printers go with OurITLady's method - it is the proper way to do it. Manually deleting files in the spool folder might work but could cause issues, and will leave cruft in the registry.

If you can print to the same printer from other programs though I'd suggest its the common print code in the Microsoft Office programs that's at fault. The first step I'd try would be to do a repair install of Office. You can do this by going to Add/Remove Programs (XP) or Uninstall a Program (Vista/7) from the Control Panel. Find Office and choose repair. If that doesn't work try uninstalling and reinstalling Office (note that you will require your product key, and will need to reactive the software). Only if those fail to fix the problem would I delete printers.