Questions

CD-ROM drive not recognized, error code 19

Tags:
+
0 Votes
Locked

CD-ROM drive not recognized, error code 19

spm9928
I recently was servicing a dell pc and the cd was visible in the device manager, but with the yellow "?" indicating to me there was a problem. When I attempted to un-install then re-install I was unsucessful at accessing the drive. Once again I got the "error code 19" that when I googled told me it was a registry error. I need advice as to how to correct this and restore the drive's operation.
  • +
    0 Votes
    tristinbeyda

    I am working on a friend's laptop, an Acer Aspire 5253-BZ481 with Windows 7 Home Premium (x64) and had a problem similar to this. The CD Rom drive: HL-DT-ST DVDRAM GT32N ATA Device (according to Device Manager) not only didn't show up in my computer, but didn't play any type of disk and wasn't even listed in device manager. But after reinstalling the drive, I got it to show under device manager, but with the dreaded exclamation point. I tried updating it but Windows said it had the most updated driver already... After trying many other things, I came upon this thread and tried it, and by golly, it worked!!lol I'm so happy, I joined this web site just to post this thank you comment!lol

    +
    1 Votes
    markgreiner

    In addition, I am unable to complete a System Restore to an ealier point--Vista states that it encountered an error during the restore and then goes back to the current configuration. I considered editing out the reference to the drive from the registry, but I do not have much experience doing that.

    Currently, my plan is to replace the CD-ROM/DVD drive.

    I notice that your post was made a month ago. I'm interested in what you did to resolve this, or if you have found out more on what caused it.

    +
    1 Votes
    markgreiner

    The following worked perfectly in restoring the CD-ROM drive:

    The following steps were posted by skidzy on the pcadvisor.co.uk forum:

    http://www.pcadvisor.co.uk/forums/index.cfm?action=showthread&threadid=284747&forumid=20

    Follow these directions for clearing the Upper/Lower Filters: (might want to print this out)

    1. Click on Start --> Run --> and type in 'regedit' followed by the enter key ( if Vista Start search or windows+R )
    2. Expand the "HKEY_LOCAL_MACHINE" key (looks like a folder) by double clicking it (or
    3. clicking the "+" next to it.)
    4. Expand the "SYSTEM" Key
    5. Expand the "CurrentControlSet" Key
    6. Expand the "Control" Key
    7. Expand the "Class" Key
    8. Please look for a key containing the following string of letter and numbers:
    {4D36E965-E325-11CE-BFC1-08002BE10318}
    9. High light this key by left clicking once on it
    10. On the right hand side you are looking for "UpperFilters" and "LowerFilters" under the "Name" column, once you find these please delete them by right clicking on them and choosing "delete"
    11. Please exit the registry by clicking on the "X" in the top right hand corner of the screen

    Reboot your computer

    +
    0 Votes
    Raymond Danner

    Took them over 2 hours to guide me to the proper thing. Isn't that ridiculous?

    And there's an even simpler way. Once inside Regedit, do a Search (Hit CTRL-F) for "UpperFilter".

    Since both entries will be under the same segment, this lets the machine find it, and may be easier/less goof-prone. I'd still check to be sure you're in the right branch as per the instructions, though.

    Believe it or not, I was accused by the customer of having sabotaged her machine so I would be called back in. I've not done any work for her since, especially since she refused to pay me at all.

    +
    0 Votes
    dje13614

    I have a dell xps 750 with a Adaptec CD ROMand Verbatim cdrw. I downloaded and installed the new symantec Norton System works about the same time that I discovered that neither of my CD ROM/RW systems are functioning. Both exhibit Code 10 messages. Will your fix work on these two systems too?
    Don

    +
    0 Votes
    danielbyrd1

    i have an aspire and shortly after installing 360 my CD ROM showed code 19 in my device mngr. tried reg fix and just showed upper filters. and deleted them and my CD ROM functions properly. I think norton is the problem they need to fix their software to function correctly its a real headache.

    +
    0 Votes
    shortstuffns

    I just installed Norton 360 a few weeks ago and tried to use my dvd player and had the code 19 error. Thank God for this site, because ervery other fix I found was looking for money. I'm writing to Norton. It's crap that you pay for a product that destroys another.

    +
    0 Votes
    pwaltbillig

    Found my computer in same condition as described. Followed the above suggestion and my DVD / CD drives were back.
    Problem was caused by NORTON - as their loge appeared on a "back up" drive which they created without my knowledge. I also uninstalled Norton. Also lost my "Restore Dates" - CARBONITE did its job at restoring.

    +
    0 Votes
    mar_celo_m

    It worked pefectly...thanks

    +
    0 Votes
    1221eb

    I tried Mark's suggestion but I still get code 19. What else can I try?

    +
    0 Votes
    Jay217

    New cd/dvd combo drives are cheap... like $20. Thats of course if you dont have another one laying around.

    Also once you remove the upper and lower filters you can try reinstalling the drive. Sometimes programs like Nero can cause problems as well.

    +
    0 Votes
    tallygirl68

    what now i need my dell fixed

    +
    0 Votes
    ste.fleck

    I Too had this problem until following these simple instuctions, my cd rom is now working perfectly thankyou very much.

    +
    0 Votes
    jaydeep64

    Thank you sir for your help.

    +
    0 Votes
    deelynskey

    Many thanks Mark for posting that info.
    Been three hours trying to figure out why my acer aspire ax1300 wasn't playing/complying with DVDs/CDs. Ant my parents were going nuts as this PC was only a recent investment! Your fix for code 19 worked a treat. Thanks again.Dee

    +
    0 Votes
    shortstuffns

    This solution worked perfectly. I spent all night looking for a solution and everything I found before this required money. I recently installed Norton 360 and I believe this was the root of the problem. Obviously the compatibility wasn't there, until I found your fix. Thanks again.

    +
    0 Votes
    AllenEK

    It was getting so frustrating that I was about ready to junk the computer (it is getting a little old) and buy a new one. Your instructions were clear and concise and the DVD/CD-ROM drive works perfectly. You've made me a hard core TechRepublican! Thanks again. Allen

    +
    0 Votes
    aka what

    i cannot believe it work i even rebooted my computer and bought a new cd-rom because i thought it was old but it was the norton back up drive that made it dissappear
    thank you so much

    +
    0 Votes
    jachubby

    Thanx u guys dis worked!!!!!!!!!!!!!!! Wow saved my laptop!!!!!!

    +
    0 Votes
    scottster43

    Thanks had forgot about this upper and lower filters worked perfect thanks again

    +
    0 Votes
    technobob100

    Thanks markgreiner@ - I now have a CD-ROM/DVD drive again.

    +
    0 Votes
    kingkyle155

    thanks to mark, it worked great!

    +
    0 Votes

    Manually delete the registry entries
    Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
    322756 (http://support.microsoft.com/kb/322756/) How to back up and restore the registry in Windows
    Log on to Windows by using an account that has administrator rights and permissions. Then, follow these steps.
    Step 1: Start Registry Editor
    Click Start, click Run, type regedit, and then click OK. Registry Editor starts.
    Step 2: Delete the UpperFilters registry entry
    1. In Registry Editor, expand My Computer, and then expand HKEY_LOCAL_MACHINE.
    2. Expand SYSTEM, and then expand CurrentControlSet.
    3. Expand Control, and then expand Class.
    4. Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}.
    5. In the right pane (topic area), click UpperFilters.

    Note An UpperFilters.bak registry entry may also appear. To delete the UpperFilters registry entry, you must click UpperFilters and not UpperFilters.bak.
    6. On the Edit menu, click Delete.
    7. When you receive the following message, click Yes to confirm the deletion of the UpperFilters registry entry:
    Are you sure you want to delete this value?
    The UpperFilters registry entry is removed from the {4D36E965-E325-11CE-BFC1-08002BE10318} registry subkey.

    Note Do not exit Registry Editor. You must have this program for the next step.
    Step 3: Delete the LowerFilters registry entry
    1. In Registry Editor, expand My Computer, and then expand HKEY_LOCAL_MACHINE.
    2. Expand SYSTEM, and then expand CurrentControlSet.
    3. Expand Control, and then expand Class.
    4. Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}.
    5. In the right pane (topic area), click LowerFilters.

    Note An LowerFilters.bak registry entry may also appear. To delete the LowerFilters registry entry, you must click LowerFilters and not LowerFilters.bak.
    6. On the Edit menu, click Delete.
    7. When you receive the following message, click Yes to confirm the deletion of the LowerFilters registry entry:
    Are you sure you want to delete this value?
    The LowerFilters registry entry is removed from the {4D36E965-E325-11CE-BFC1-08002BE10318} registry subkey.
    8. Exit Registry Editor.
    Step 4: Restart the computer
    If a CD recording program no longer works after you restart the computer, you must reinstall the CD recording program.

    Please post back if you have any more problems or questions.
    If this information is useful, please mark as helpful. Thanks.

    +
    0 Votes
    1221eb

    Tried your suggestion still no lucki. Tried system restore and it will not restore, this all happened after down loading windows service pack 3 which I have taken off. What else can I do?

    +
    0 Votes
    kimolson44

    I tried your suggestion of deleting the Lower and UpperFilters and rebooting, but this still did not fix my problem. I have the yellow exclamation point on both my CD and DVD drives and am not able to use them. Do you have any other suggestions to try?

    +
    0 Votes
    dan

    I was having the same problems as everybody else. Following the suggestions in the MS article didn't fix the problem. After beating my head against the wall for many hours and trying various Registry cleanup tools (without success), I dug deeper in the Registry and found another reference to the LowerFilters and UpperFilters.

    I found references to the filters in the following area: "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE"

    Once you're there, you should see multiple entries for your IDE drives. Check your CD-ROM drives. Check the entry directly below your CD-ROM drives to see if any of them have a property for the LowerFilter or UpperFilter. If so, delete the property. If you get a prompt saying you can't delete the property, you'll have to modify the permissions of the registry entry so that you're allowed to edit.

    One final note...I had two references to the same drive in my Registry. I don't know if that had anything to do with my problem, but I deleted the old reference when making the other registry modifications.

    I hope this helps.

    +
    0 Votes
    dstir66

    Hey Daniel. I tried your fix and I did see Upper/Lower filters and deleted them. I still get the error. You mentioned you saw two references to to the same drive. Can you explain what you mean and how I can tell if I have the same situation. Maybe I need to delete a duplicate. I am running Win XP.

    +
    0 Votes
    fordt

    this did it, i have been all over the web and found fixes that didnt work this did the trick you are my hero

    +
    0 Votes
    dasms1

    Awesome problem description and resolution. I read the entire string and tried every suggestion. I was not able to find a fix until I took your advice and went to the IDE line in regedit and deleted the lower filters related to both of my CD drives. Thank for ending my extreme frustration!

    +
    0 Votes
    jamesharper57

    I just have to say thanks for ending my Reg19 nightmare. I cannot tell you how satisfyinh it is to have this resolved. I even went out and bought a new DVD drive to see if that would fix it, but it looks like I should have googled for a forum fix long ago.

    Thanks again :)

    +
    0 Votes
    mazir

    Thank You!!

    You saved my day!! It works for me on my vista-computer

    +
    0 Votes
    sandisaade

    I followed the instructions listed to the letter, but did not find UpperFilters or LowerFilters listed in the registry subkey. Is there anything else I can do?

    +
    0 Votes
    rw.tatum

    I have yet to do much with the registry. You explained everything well and gave great advice on backing up the registry and creating a restore point. Your suggested fix worked perfectly and my wife is happy to have her new/formerly used laptop working. Thanks again and have a great evening!

    +
    0 Votes
    cola1012003

    thank you so much! your instructions were simple and easy to exacute. anyone else who is unsure if this will work, try it, before you purchase a bunch of useless registry cleaners and fixers that do absolutly nothing! I even called tech support for norton and though they tried nothing could be done. I printed these instructions followed them to the letter and next thing you know after two weeks of frustrations...tada works perfectly, again thanks so much!

    +
    0 Votes
    Waviclester

    this fix worked perfectly for me , you are a legend, thanks so much for sharing the solution:):)

    +
    0 Votes

    Repair Install
    If XP is corrupted to the point where none of the previous solutions get it to boot,
    you can do a Repair Install that might work as well as keep the current settings.
    Make sure you have your valid WindowsXP key.
    The whole process takes about half an hour depending on your computer
    If you are being prompted for the administrator's password, you need to choose the 2nd repair option, not the first.
    1.Insert and boot from your WindowsXP CD
    2.At the second R=Repair option, press the R key
    3.This will start the repair
    4.Press F8 for I Agree at the Licensing Agreement
    5.Press R when the directory where WindowsXP is installed is shown. Typically this is C:\WINDOWS
    6.It will then check the C: drive and start copying files
    7.It will automatically reboot when needed. Keep the CD in the drive.
    8.You will then see the graphic part of the repair that is like during a normal install of XP (Collecting Information, Dynamic Update, Preparing Installation, Installing Windows, Finalizing Installation)
    9.When prompted, click on the Next button
    10.When prompted, enter your XP key
    11.Normally you will want to keep the same Workgroup or Domain name
    12.The computer will reboot
    13.Then you will have the same screens as a normal XP Install
    14.Activate if you want (usually a good idea)
    15.Register if you want (but not necessary)
    16.Finish
    17.At this point you should be able to log in with any existing accounts.

    Please post back if you have any more problems or questions.
    If this information is useful, please mark as helpful. Thanks

    +
    0 Votes
    Kaltrin

    Deleting the Upper and Lower Filters did not work for me and they were not in the same folder even. Now my computer won't start so I have to do a windows recovery and I'm just hoping that works.

    +
    0 Votes
    CG IT

    did he respond to any of the suggestions presented and there are about 25 them.

    +
    0 Votes
    sumanta_pani

    go to "http://support.microsoft.com/kb/314060"
    and run the fixit from microsoft it will solve the problem.

    +
    0 Votes
    TheAT

    thanks so much. I did this on my pc. Though on windows 7. I deleted upper filter but was not able to find lower filter in that folder. But then I deactivated my optical drive from device management, and activated it again. Then the big yello scary exclamation point was gone. Thank you

    +
    0 Votes
    herrickphoto

    Thanks so much for that fix!

    +
    0 Votes
    SantoD

    THANK YOU VERY MUCH - deleting the upper and lower filters worked - I can now use my DVD/CD drive again. You save me so much time and frustration (after spending about three hours trying to find a fix on the Dell site).
    Best,
    Santo

  • +
    0 Votes
    tristinbeyda

    I am working on a friend's laptop, an Acer Aspire 5253-BZ481 with Windows 7 Home Premium (x64) and had a problem similar to this. The CD Rom drive: HL-DT-ST DVDRAM GT32N ATA Device (according to Device Manager) not only didn't show up in my computer, but didn't play any type of disk and wasn't even listed in device manager. But after reinstalling the drive, I got it to show under device manager, but with the dreaded exclamation point. I tried updating it but Windows said it had the most updated driver already... After trying many other things, I came upon this thread and tried it, and by golly, it worked!!lol I'm so happy, I joined this web site just to post this thank you comment!lol

    +
    1 Votes
    markgreiner

    In addition, I am unable to complete a System Restore to an ealier point--Vista states that it encountered an error during the restore and then goes back to the current configuration. I considered editing out the reference to the drive from the registry, but I do not have much experience doing that.

    Currently, my plan is to replace the CD-ROM/DVD drive.

    I notice that your post was made a month ago. I'm interested in what you did to resolve this, or if you have found out more on what caused it.

    +
    1 Votes
    markgreiner

    The following worked perfectly in restoring the CD-ROM drive:

    The following steps were posted by skidzy on the pcadvisor.co.uk forum:

    http://www.pcadvisor.co.uk/forums/index.cfm?action=showthread&threadid=284747&forumid=20

    Follow these directions for clearing the Upper/Lower Filters: (might want to print this out)

    1. Click on Start --> Run --> and type in 'regedit' followed by the enter key ( if Vista Start search or windows+R )
    2. Expand the "HKEY_LOCAL_MACHINE" key (looks like a folder) by double clicking it (or
    3. clicking the "+" next to it.)
    4. Expand the "SYSTEM" Key
    5. Expand the "CurrentControlSet" Key
    6. Expand the "Control" Key
    7. Expand the "Class" Key
    8. Please look for a key containing the following string of letter and numbers:
    {4D36E965-E325-11CE-BFC1-08002BE10318}
    9. High light this key by left clicking once on it
    10. On the right hand side you are looking for "UpperFilters" and "LowerFilters" under the "Name" column, once you find these please delete them by right clicking on them and choosing "delete"
    11. Please exit the registry by clicking on the "X" in the top right hand corner of the screen

    Reboot your computer

    +
    0 Votes
    Raymond Danner

    Took them over 2 hours to guide me to the proper thing. Isn't that ridiculous?

    And there's an even simpler way. Once inside Regedit, do a Search (Hit CTRL-F) for "UpperFilter".

    Since both entries will be under the same segment, this lets the machine find it, and may be easier/less goof-prone. I'd still check to be sure you're in the right branch as per the instructions, though.

    Believe it or not, I was accused by the customer of having sabotaged her machine so I would be called back in. I've not done any work for her since, especially since she refused to pay me at all.

    +
    0 Votes
    dje13614

    I have a dell xps 750 with a Adaptec CD ROMand Verbatim cdrw. I downloaded and installed the new symantec Norton System works about the same time that I discovered that neither of my CD ROM/RW systems are functioning. Both exhibit Code 10 messages. Will your fix work on these two systems too?
    Don

    +
    0 Votes
    danielbyrd1

    i have an aspire and shortly after installing 360 my CD ROM showed code 19 in my device mngr. tried reg fix and just showed upper filters. and deleted them and my CD ROM functions properly. I think norton is the problem they need to fix their software to function correctly its a real headache.

    +
    0 Votes
    shortstuffns

    I just installed Norton 360 a few weeks ago and tried to use my dvd player and had the code 19 error. Thank God for this site, because ervery other fix I found was looking for money. I'm writing to Norton. It's crap that you pay for a product that destroys another.

    +
    0 Votes
    pwaltbillig

    Found my computer in same condition as described. Followed the above suggestion and my DVD / CD drives were back.
    Problem was caused by NORTON - as their loge appeared on a "back up" drive which they created without my knowledge. I also uninstalled Norton. Also lost my "Restore Dates" - CARBONITE did its job at restoring.

    +
    0 Votes
    mar_celo_m

    It worked pefectly...thanks

    +
    0 Votes
    1221eb

    I tried Mark's suggestion but I still get code 19. What else can I try?

    +
    0 Votes
    Jay217

    New cd/dvd combo drives are cheap... like $20. Thats of course if you dont have another one laying around.

    Also once you remove the upper and lower filters you can try reinstalling the drive. Sometimes programs like Nero can cause problems as well.

    +
    0 Votes
    tallygirl68

    what now i need my dell fixed

    +
    0 Votes
    ste.fleck

    I Too had this problem until following these simple instuctions, my cd rom is now working perfectly thankyou very much.

    +
    0 Votes
    jaydeep64

    Thank you sir for your help.

    +
    0 Votes
    deelynskey

    Many thanks Mark for posting that info.
    Been three hours trying to figure out why my acer aspire ax1300 wasn't playing/complying with DVDs/CDs. Ant my parents were going nuts as this PC was only a recent investment! Your fix for code 19 worked a treat. Thanks again.Dee

    +
    0 Votes
    shortstuffns

    This solution worked perfectly. I spent all night looking for a solution and everything I found before this required money. I recently installed Norton 360 and I believe this was the root of the problem. Obviously the compatibility wasn't there, until I found your fix. Thanks again.

    +
    0 Votes
    AllenEK

    It was getting so frustrating that I was about ready to junk the computer (it is getting a little old) and buy a new one. Your instructions were clear and concise and the DVD/CD-ROM drive works perfectly. You've made me a hard core TechRepublican! Thanks again. Allen

    +
    0 Votes
    aka what

    i cannot believe it work i even rebooted my computer and bought a new cd-rom because i thought it was old but it was the norton back up drive that made it dissappear
    thank you so much

    +
    0 Votes
    jachubby

    Thanx u guys dis worked!!!!!!!!!!!!!!! Wow saved my laptop!!!!!!

    +
    0 Votes
    scottster43

    Thanks had forgot about this upper and lower filters worked perfect thanks again

    +
    0 Votes
    technobob100

    Thanks markgreiner@ - I now have a CD-ROM/DVD drive again.

    +
    0 Votes
    kingkyle155

    thanks to mark, it worked great!

    +
    0 Votes

    Manually delete the registry entries
    Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
    322756 (http://support.microsoft.com/kb/322756/) How to back up and restore the registry in Windows
    Log on to Windows by using an account that has administrator rights and permissions. Then, follow these steps.
    Step 1: Start Registry Editor
    Click Start, click Run, type regedit, and then click OK. Registry Editor starts.
    Step 2: Delete the UpperFilters registry entry
    1. In Registry Editor, expand My Computer, and then expand HKEY_LOCAL_MACHINE.
    2. Expand SYSTEM, and then expand CurrentControlSet.
    3. Expand Control, and then expand Class.
    4. Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}.
    5. In the right pane (topic area), click UpperFilters.

    Note An UpperFilters.bak registry entry may also appear. To delete the UpperFilters registry entry, you must click UpperFilters and not UpperFilters.bak.
    6. On the Edit menu, click Delete.
    7. When you receive the following message, click Yes to confirm the deletion of the UpperFilters registry entry:
    Are you sure you want to delete this value?
    The UpperFilters registry entry is removed from the {4D36E965-E325-11CE-BFC1-08002BE10318} registry subkey.

    Note Do not exit Registry Editor. You must have this program for the next step.
    Step 3: Delete the LowerFilters registry entry
    1. In Registry Editor, expand My Computer, and then expand HKEY_LOCAL_MACHINE.
    2. Expand SYSTEM, and then expand CurrentControlSet.
    3. Expand Control, and then expand Class.
    4. Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}.
    5. In the right pane (topic area), click LowerFilters.

    Note An LowerFilters.bak registry entry may also appear. To delete the LowerFilters registry entry, you must click LowerFilters and not LowerFilters.bak.
    6. On the Edit menu, click Delete.
    7. When you receive the following message, click Yes to confirm the deletion of the LowerFilters registry entry:
    Are you sure you want to delete this value?
    The LowerFilters registry entry is removed from the {4D36E965-E325-11CE-BFC1-08002BE10318} registry subkey.
    8. Exit Registry Editor.
    Step 4: Restart the computer
    If a CD recording program no longer works after you restart the computer, you must reinstall the CD recording program.

    Please post back if you have any more problems or questions.
    If this information is useful, please mark as helpful. Thanks.

    +
    0 Votes
    1221eb

    Tried your suggestion still no lucki. Tried system restore and it will not restore, this all happened after down loading windows service pack 3 which I have taken off. What else can I do?

    +
    0 Votes
    kimolson44

    I tried your suggestion of deleting the Lower and UpperFilters and rebooting, but this still did not fix my problem. I have the yellow exclamation point on both my CD and DVD drives and am not able to use them. Do you have any other suggestions to try?

    +
    0 Votes
    dan

    I was having the same problems as everybody else. Following the suggestions in the MS article didn't fix the problem. After beating my head against the wall for many hours and trying various Registry cleanup tools (without success), I dug deeper in the Registry and found another reference to the LowerFilters and UpperFilters.

    I found references to the filters in the following area: "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE"

    Once you're there, you should see multiple entries for your IDE drives. Check your CD-ROM drives. Check the entry directly below your CD-ROM drives to see if any of them have a property for the LowerFilter or UpperFilter. If so, delete the property. If you get a prompt saying you can't delete the property, you'll have to modify the permissions of the registry entry so that you're allowed to edit.

    One final note...I had two references to the same drive in my Registry. I don't know if that had anything to do with my problem, but I deleted the old reference when making the other registry modifications.

    I hope this helps.

    +
    0 Votes
    dstir66

    Hey Daniel. I tried your fix and I did see Upper/Lower filters and deleted them. I still get the error. You mentioned you saw two references to to the same drive. Can you explain what you mean and how I can tell if I have the same situation. Maybe I need to delete a duplicate. I am running Win XP.

    +
    0 Votes
    fordt

    this did it, i have been all over the web and found fixes that didnt work this did the trick you are my hero

    +
    0 Votes
    dasms1

    Awesome problem description and resolution. I read the entire string and tried every suggestion. I was not able to find a fix until I took your advice and went to the IDE line in regedit and deleted the lower filters related to both of my CD drives. Thank for ending my extreme frustration!

    +
    0 Votes
    jamesharper57

    I just have to say thanks for ending my Reg19 nightmare. I cannot tell you how satisfyinh it is to have this resolved. I even went out and bought a new DVD drive to see if that would fix it, but it looks like I should have googled for a forum fix long ago.

    Thanks again :)

    +
    0 Votes
    mazir

    Thank You!!

    You saved my day!! It works for me on my vista-computer

    +
    0 Votes
    sandisaade

    I followed the instructions listed to the letter, but did not find UpperFilters or LowerFilters listed in the registry subkey. Is there anything else I can do?

    +
    0 Votes
    rw.tatum

    I have yet to do much with the registry. You explained everything well and gave great advice on backing up the registry and creating a restore point. Your suggested fix worked perfectly and my wife is happy to have her new/formerly used laptop working. Thanks again and have a great evening!

    +
    0 Votes
    cola1012003

    thank you so much! your instructions were simple and easy to exacute. anyone else who is unsure if this will work, try it, before you purchase a bunch of useless registry cleaners and fixers that do absolutly nothing! I even called tech support for norton and though they tried nothing could be done. I printed these instructions followed them to the letter and next thing you know after two weeks of frustrations...tada works perfectly, again thanks so much!

    +
    0 Votes
    Waviclester

    this fix worked perfectly for me , you are a legend, thanks so much for sharing the solution:):)

    +
    0 Votes

    Repair Install
    If XP is corrupted to the point where none of the previous solutions get it to boot,
    you can do a Repair Install that might work as well as keep the current settings.
    Make sure you have your valid WindowsXP key.
    The whole process takes about half an hour depending on your computer
    If you are being prompted for the administrator's password, you need to choose the 2nd repair option, not the first.
    1.Insert and boot from your WindowsXP CD
    2.At the second R=Repair option, press the R key
    3.This will start the repair
    4.Press F8 for I Agree at the Licensing Agreement
    5.Press R when the directory where WindowsXP is installed is shown. Typically this is C:\WINDOWS
    6.It will then check the C: drive and start copying files
    7.It will automatically reboot when needed. Keep the CD in the drive.
    8.You will then see the graphic part of the repair that is like during a normal install of XP (Collecting Information, Dynamic Update, Preparing Installation, Installing Windows, Finalizing Installation)
    9.When prompted, click on the Next button
    10.When prompted, enter your XP key
    11.Normally you will want to keep the same Workgroup or Domain name
    12.The computer will reboot
    13.Then you will have the same screens as a normal XP Install
    14.Activate if you want (usually a good idea)
    15.Register if you want (but not necessary)
    16.Finish
    17.At this point you should be able to log in with any existing accounts.

    Please post back if you have any more problems or questions.
    If this information is useful, please mark as helpful. Thanks

    +
    0 Votes
    Kaltrin

    Deleting the Upper and Lower Filters did not work for me and they were not in the same folder even. Now my computer won't start so I have to do a windows recovery and I'm just hoping that works.

    +
    0 Votes
    CG IT

    did he respond to any of the suggestions presented and there are about 25 them.

    +
    0 Votes
    sumanta_pani

    go to "http://support.microsoft.com/kb/314060"
    and run the fixit from microsoft it will solve the problem.

    +
    0 Votes
    TheAT

    thanks so much. I did this on my pc. Though on windows 7. I deleted upper filter but was not able to find lower filter in that folder. But then I deactivated my optical drive from device management, and activated it again. Then the big yello scary exclamation point was gone. Thank you

    +
    0 Votes
    herrickphoto

    Thanks so much for that fix!

    +
    0 Votes
    SantoD

    THANK YOU VERY MUCH - deleting the upper and lower filters worked - I can now use my DVD/CD drive again. You save me so much time and frustration (after spending about three hours trying to find a fix on the Dell site).
    Best,
    Santo