Questions

CD-ROM, external USB Drives are dead, configuration in registry damaged

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Locked

CD-ROM, external USB Drives are dead, configuration in registry damaged

pentrex
I have a desktop OS XP Professionaland and have a problem with the CD-ROM. The CD-ROM is dead. Device Manager gives the message:

Windows cannot start this device because its configuration information [in the registry]is incomplete or damaged. .

Deleting the drive and rebooting have not fixed the problem.

The same message is displayed when I plug in any external CD-ROMs through the USB port.

There is no way to run the installation disk to fix the problem.

How this problem can be fixed if the main input to the OS is not functioning? How to fix the damaged registry the message is refferring to?
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TobiF

Have you tried booting directly from the installation disk, thus relying more on BIOS, rather than funny parameters deep in the registry?

Also try booting windows in safe mode, where much fewer drivers and programs are loaded.

Workarounds:
- Put the installation disk in another computer and share this drive over your lan...
- Using another computer, copy the disk to a USB device (flash or hdd)

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TobiF

You may want to adjust boot order etc. Just remember to save your settings upon exit.

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pentrex

What key do I need to press to get to the BIOS setup? Safe Mode? (as I tried all)

Thanks.

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OH Smeg

This depends on your computer but it is always listed on the POST Screen generally in the lower left hand corner of the screen.

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TobiF

F8 is used to choose boot options for windows. Here you may select to start windows normally, in safe mode etc.

Something in my memory talks about F5 for some boot options, but don't know, really.

Ohh, somewhere I've seen F11 during the boot selection to enter into the windows recovery manager, but I think this is specific to the OEM vendor.

However, in order to reach BIOS setup, you need to keep a specific key pressed a bit earlier, namely at the same time you may hear a happy single beep, which confirms that the POST (self test) went well.

I have seen ESC, F2 and F10 being used for this, but could of course be almost any other key. The very first information the BIOS writes to the screen usually says something like "Press XX to enter BIOS setup". Watch for this just when the screen comes on. But when you have had time to read it, it's already too late, so you need to restart the computer and try again :)

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pentrex

I followed what you recommended: changed the boot order in BIOS and was able to reinstall Windowss (Repair faild as the setup all the time was asking for the SP which it for some reason couldn't find on the installation disk).

Now the CD ROM is OK . However now I got a problem with the Microsoft. Right after the installation, M-soft instantly let me know that I need to register my OS. The problem is that I lost my product key long time ago and to restore it will take a lot of time and efforts.

But anyway thanks a lot, you headed me to the right direction.

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TobiF

Good to hear. Good luck with the activation.

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OH Smeg

And you didn't use the Install Disc that came with the system it's not a major problem provided that you used the Product Key on the COA stuck onto the outside of the case all you need do is click on the Activate Now Tab and let it activate.

If you didn't use the Product Key on the COA M$ Sticker on the outside of the case you can change it with a product Like Key Finder available free here

http://www.magicaljellybean.com/keyfinder/

The Product Key is a 25 Digit Alpha Numeric String that consists of 5 Groups of 5 characters. Then activate the product.

Col

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pentrex

Thanks. I tried. The magicjelly gave me a number but M-soft rejected it too. Tried to call to my vendor where I acquired my PC from, but this company doesn't exist anymore. Really have a vague idea what to do next and where to get the COA or the product key the M-soft requires for the registering the OS.

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OH Smeg

That's not a good sign. Many small shops here used to buy the M$ Action Pack and then load systems that they sold with the Volume License Stuff from the Action Pack.

A very cheap OS and Software for Shops and also highly illegal. Not to mention none of them stayed in Business for any length of time and has M$ Legal chasing the Principals even now.

But if you have a M$ Install Disc you can just ring the M$ help Line and quote the Number off the Inner Ring of the Disc and they will issue you a new product key.

Col

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pentrex

I had no problems with this installation for many years(meaning all updates were properly updated without any warnins) till I reinstalled it because of my CD-ROM problems. I have no clue why the MS all of a sudden doesn't like it anylonger.

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OH Smeg

Quite a few times the Internet Activation fails but when you ring M$ Activation Center it just works without the need to speak to a human.

I would ring the Activation Center on the Phone Number provided and see what happens.

Col

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pentrex

Yes I tried to boot from the installation disk but but it wouldn't detect it and the message was still the same.

Also copied the disk to a flush drive but it wouldm't detect it either during the booting process. When I tried to run the XP setup right from the USB drive , a message would pop up saying - the version of Windows installed on my computer is newer than the version on the CD. (have no clue why it is newer, perhaps after updating some Windows components?).

Tried in Safe Mode too but just once as after I couldn't get it no matter how many times I pressed F10(when I successfully got the mode)F2, F8 during Windows loading . Btw, what is the right key?

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OH Smeg

It is the F8 Key However you need to press and hold it down in the time between the POST Screen disappearing and the Windows Screen appearing.

What I tell people to do is Press and Hold the F8 Key down while the POST Screen is on and wait till the White on Black Screen appears or till the internal speaker starts going crazy.

If you are unable to boot off the Install disc or any USB Device that very much points to a Major Hardware Failure that needs to be addressed before attempting to look at the installed Software.

Perhaps a new computer is in order here or at the very least a New M'Board for your existing computer.

Col

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dldorrance

To determine what key accesses the BIOS settings you might want to Google the name and model of your computer.

If the BIOS settings are correct, and the CD/ROM is above the HDD in the boot order, then read the following (your error is discussed about 1/3 of the way down the page)
http://support.microsoft.com/kb/310123

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pentrex

...and the key is F1 for my XP pavilion.

Thank you so much!

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dldorrance

Which was it, a BIOS or software problem?

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pentrex

I guess it's software. Reinstalling windows cleared the error. But the only way making my CD-ROM alive was booting from it what I did through changing booting priority in BIOS .

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yzairi

try to delete the PCI Bus in Device Manager wait for sometime untill the process is over and asks for restarting the PC restart the pc it will ask for restart wait untill it is over then it will work