Questions

Comp keeps shutting down

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0 Votes
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Comp keeps shutting down

ReBornInSoCal
Every time I attempt to convert a video file my comp turns off. When I start it up again I get that "Windows shut down unexpectedly" message. I started Windows normally and checked the event logs.
At first I kept getting this error: Event ID 10
//./root/CIMV2 SELECT * FROM __InstanceModificationEvent WITHIN 60
WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99 0x80041003

I fixed that with a patch/fix that I downloaded directly from Microsoft.

I tried several more times to covert a video file and the comp still continued to shut down. Each time it shut down I started Windows normally and read the event logs and now I keep getting this event/error: Event ID 1022 .NET Runtime
.NET Runtime version 4.0.30319.296 - There was a failure initializing profiling API attach infrastructure. This process will not allow a profiler to attach. HRESULT: 0x80004005. Process ID (decimal): 3040. Message ID: [0x2509].

I thought maybe there was a problem with the software I was using(Any Video Converter Free) since the only time there is a problem is when I try to convert a video file, so I uninstalled it, made sure there was nothing left of it and installed a different program. I keep getting the same error and the computer shuts down every time I try to convert a video from one format to another.

I am running Win7 Home prem with Sp1 64bit on a comp with a Athlon II x4 630 processor with at least 2gb ram. It has a ATI Radeon HD 5500 Series display adapter.
Is there a good way to fix this problem without having to format the HDD and re-install Windows?
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    1 Votes
    Clendanielc

    I would see if bumping up the RAM to at least 8 GB would do the trick. My guess would be that the processor can't handle the load because there is not that much RAM to use. I believe Windows 7 uses at least 2 GB just for the operating system to run. If you try to use a program, like a video program, that uses a lot of RAM; you might find yourself with a PC that will have issues like shutting down.

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    0 Votes
    ReBornInSoCal

    Thanks Clendanielc. I did think about that for a little while but it seemed like that wasn't an issue because I've been running this version of Windows since January and all though I'm pushing the limits of my available RAM I've converted many videos without a single problem. The shut downs started 3 weeks ago and the only things that have changed on the comp are the codec pack I use and some windows updates that have taken place recently. Maybe one of those things has pushed the ram past it's capabilities and caused the comp to shut down?

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    0 Votes
    Divergex

    I can think of two possibilities: first, your CPU may be overheating. Converting video is processor-intensive and the processor can get rather hot. At a certain point a CPU will shut down in an attempt to avert permanent damage. I would remove the heatsink/fan assembly and clean it thoroughly, then clean off the CPU and apply fresh thermal paste, then reinstall the heatsink/fan assembly. Another possibility is your power supply. If it is not supplying enough wattage it may cause a shutdown. If the wattage is fine, it may be starting to fail.

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    0 Votes
    ReBornInSoCal

    Thank you Divergex. If it's one of those issues then I think I'm gonna have to pull the CPU. I left the machine on all night backing up / transferring files from the PC to my external drive(500gb hdd to a 1TB seagate external and it didn't have any issues, after it finished the back up the next morning I checked the logs and there didn't seem to have been any issues during the night. I figure if there was an issue with the power supply there would have been a problem when I backed everything up. When I have some time I guess I'll have to open it up and check out the CPU.

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    1 Votes
    Clendanielc

    To see if it could be the CPU overheating, install this program called PC Wizard. Its a life monitor of everything that is going on with the system in real time. Here you can see if it is the CPU overheating or maxing out. This also goes with the RAM. You will have to watch it when you try to convert a video file. This will help determine if it is really a hardware issue and not a software issue.

    Here is the link to PC Wizard: http://www.cpuid.com/softwares/pc-wizard.html

    Hope you find out the solution to your problem.

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    0 Votes
    ReBornInSoCal

    Thanks Clendanielc. I didn't have alot of time to work on the machine over the holidays, but I did manage to get it fixed. Here's what happened just in case anybody else runs into a similar problem. I downloaded and installed PC Wizard, (it's a handy bit of software) and then I attempted to convert a video and I watched closely. it showed no major rise in the temp or overload on the RAM but the comp just shut off, no reboot , no b.o.s.d. just turned off. I asked a buddy of mine who builds black boxes(custom pc's) for any suggestions and he told me that these older AMD quad-cores are known to have issues with OS changes and with overclocking, I figured that might be the problem with mine because I recently upgraded from WinXp to Win 7 64-bit and I knew that it was indeed overclocked. I decided to try it with all the BIOS settings on default and when I went into the comps BIOS i noticed that it was 3 years old so I took a chance and updated the BIOS and made sure that it was set to optimal defaults before testing the machine and it is working great. I converted 43 videos with no shut down and I've been using it a little over a week now with no other problems. Thanks to everybody for the help and suggestions.

  • +
    1 Votes
    Clendanielc

    I would see if bumping up the RAM to at least 8 GB would do the trick. My guess would be that the processor can't handle the load because there is not that much RAM to use. I believe Windows 7 uses at least 2 GB just for the operating system to run. If you try to use a program, like a video program, that uses a lot of RAM; you might find yourself with a PC that will have issues like shutting down.

    +
    0 Votes
    ReBornInSoCal

    Thanks Clendanielc. I did think about that for a little while but it seemed like that wasn't an issue because I've been running this version of Windows since January and all though I'm pushing the limits of my available RAM I've converted many videos without a single problem. The shut downs started 3 weeks ago and the only things that have changed on the comp are the codec pack I use and some windows updates that have taken place recently. Maybe one of those things has pushed the ram past it's capabilities and caused the comp to shut down?

    +
    0 Votes
    Divergex

    I can think of two possibilities: first, your CPU may be overheating. Converting video is processor-intensive and the processor can get rather hot. At a certain point a CPU will shut down in an attempt to avert permanent damage. I would remove the heatsink/fan assembly and clean it thoroughly, then clean off the CPU and apply fresh thermal paste, then reinstall the heatsink/fan assembly. Another possibility is your power supply. If it is not supplying enough wattage it may cause a shutdown. If the wattage is fine, it may be starting to fail.

    +
    0 Votes
    ReBornInSoCal

    Thank you Divergex. If it's one of those issues then I think I'm gonna have to pull the CPU. I left the machine on all night backing up / transferring files from the PC to my external drive(500gb hdd to a 1TB seagate external and it didn't have any issues, after it finished the back up the next morning I checked the logs and there didn't seem to have been any issues during the night. I figure if there was an issue with the power supply there would have been a problem when I backed everything up. When I have some time I guess I'll have to open it up and check out the CPU.

    +
    1 Votes
    Clendanielc

    To see if it could be the CPU overheating, install this program called PC Wizard. Its a life monitor of everything that is going on with the system in real time. Here you can see if it is the CPU overheating or maxing out. This also goes with the RAM. You will have to watch it when you try to convert a video file. This will help determine if it is really a hardware issue and not a software issue.

    Here is the link to PC Wizard: http://www.cpuid.com/softwares/pc-wizard.html

    Hope you find out the solution to your problem.

    +
    0 Votes
    ReBornInSoCal

    Thanks Clendanielc. I didn't have alot of time to work on the machine over the holidays, but I did manage to get it fixed. Here's what happened just in case anybody else runs into a similar problem. I downloaded and installed PC Wizard, (it's a handy bit of software) and then I attempted to convert a video and I watched closely. it showed no major rise in the temp or overload on the RAM but the comp just shut off, no reboot , no b.o.s.d. just turned off. I asked a buddy of mine who builds black boxes(custom pc's) for any suggestions and he told me that these older AMD quad-cores are known to have issues with OS changes and with overclocking, I figured that might be the problem with mine because I recently upgraded from WinXp to Win 7 64-bit and I knew that it was indeed overclocked. I decided to try it with all the BIOS settings on default and when I went into the comps BIOS i noticed that it was 3 years old so I took a chance and updated the BIOS and made sure that it was set to optimal defaults before testing the machine and it is working great. I converted 43 videos with no shut down and I've been using it a little over a week now with no other problems. Thanks to everybody for the help and suggestions.