Questions

Computer Shut Down

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Computer Shut Down

bar_nfo
I have a client that can get on the internet for only so long and then after he's been online maybe 10 or 15 min. the system shuts down. The error message is this page can not be displayed. How can we fix this problem?
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    ComputerCookie

    that the computer is about to shutdown?

    If you do, find out what the computer name is, you can cancel using "shutdown -a computername".

    This process is probably being caused by a trojan so as it can save changes to your registry.

    Try booting to safe mode to remove, you will probably have to edit the registry unless you can get the right tools.

    Edit: typo and clarity

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    zlitocook

    What O/S and what internet program? This could be caused by many things like a bad power supply, memory, mother board or if it only happens when they launch the internet it could be a corrupt browser.
    Have you looked at the event viewer and checked logs?
    Does any one else at the site have the same problems? What have you done to try to fix this problem?
    Have you cleaned the computer, cookies, temp files and history? Have you updated and run scans with an antivirus, spyware remove and a window cleaner?
    If a system shuts down you need to find out why and start with the simple stuff.
    If scans show nothing try replacing the memory, power supply, disconnecting components.
    Have him log in to another computer to see what happens.
    This is what I live for, problems that are hard to fix.

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    cmenard01

    I would try and boot into safe mode and disable any unnecessary services in startup. If this helps then you know its a program or are on the right path. If you have installed any new software I would remove it, or hardware make sure you have the right drivers. Also, scan for spyware and remove as well as viruses.

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    cmenard01

    I would try and boot into safe mode and disable any unnecessary services in startup. If this helps then you know its a program or are on the right path. If you have installed any new software I would remove it, or hardware make sure you have the right drivers. Also, scan for spyware and remove as well as viruses.

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    charlesadams

    Great post...I've had this same problem with IE. 7. Thaks for al the input, it was very helpful.

  • +
    0 Votes
    ComputerCookie

    that the computer is about to shutdown?

    If you do, find out what the computer name is, you can cancel using "shutdown -a computername".

    This process is probably being caused by a trojan so as it can save changes to your registry.

    Try booting to safe mode to remove, you will probably have to edit the registry unless you can get the right tools.

    Edit: typo and clarity

    +
    0 Votes
    zlitocook

    What O/S and what internet program? This could be caused by many things like a bad power supply, memory, mother board or if it only happens when they launch the internet it could be a corrupt browser.
    Have you looked at the event viewer and checked logs?
    Does any one else at the site have the same problems? What have you done to try to fix this problem?
    Have you cleaned the computer, cookies, temp files and history? Have you updated and run scans with an antivirus, spyware remove and a window cleaner?
    If a system shuts down you need to find out why and start with the simple stuff.
    If scans show nothing try replacing the memory, power supply, disconnecting components.
    Have him log in to another computer to see what happens.
    This is what I live for, problems that are hard to fix.

    +
    0 Votes
    cmenard01

    I would try and boot into safe mode and disable any unnecessary services in startup. If this helps then you know its a program or are on the right path. If you have installed any new software I would remove it, or hardware make sure you have the right drivers. Also, scan for spyware and remove as well as viruses.

    +
    0 Votes
    cmenard01

    I would try and boot into safe mode and disable any unnecessary services in startup. If this helps then you know its a program or are on the right path. If you have installed any new software I would remove it, or hardware make sure you have the right drivers. Also, scan for spyware and remove as well as viruses.

    +
    0 Votes
    charlesadams

    Great post...I've had this same problem with IE. 7. Thaks for al the input, it was very helpful.