+ 0 Votes updated NeiceH 2 years ago Plugged in my headphones, and I heard some sound, but it was really really faint. + 0 Votes use auto runs to remove corrupted sound drivers databaseben 2 years ago it could be hardware or software problem.if it is software, you may have to re-install the sound drivers for your laptop. they are available from the laptops home site.however, before doing so, i would browse the system for third party sound drivers and files, then disable them.you can use a free program called autoruns from microsoft, that will list allow you to disable any you find.. it will show you a slew of system files and drivers that are installed on the system. first make a system restore point, which will restore the modifications you will make by the following steps. (call the restore point something like "before autoruns")nest step is to look around your system with the autoruns freeware. search for any entries that reference sounds. then check the box for that line item and double click it to ensure it becomes disabled in the registry. next flip over back to the open auto runs window and repeat the above for the next entry referencing sound.afterwards you flush your system from drivers and files that reference sounds, reboot and go to the home site to re-install the standard sound driver for your laptop.