Questions

Connection to Network but not Internet

Tags:
+
0 Votes
Locked

Connection to Network but not Internet

nocogeek
I am working on a Dell desktop running Windows XP, connected via USB to a Westel 6100 modem for Verizon DSL. The user reported that although they didn't change anything, they are no longer able to get to the Internet (neither E-Mail nor Internet Explorer). I went to Network Connections and confirmed that network connectivity is good.

I checked with Verizon and they confirmed the connection is good to the modem. I pinged 127.0.0.1 and was successful, as was a ping to the modem. I looked at ipconfig and the computer appears to be receiving a valid TCP/IP assignment via DHCP.

In Services, I checkedto ensure that DHCP was running.

I am lost as to what else to try to get Internet connectivity. Any suggestions would be greatly appreciated.
  • +
    0 Votes

    DNS

    SYNner

    check to see if you can resolve dns name.

    +
    0 Votes

    DNS

    Nimmo

    It does sound like a DNS issue goto the PC in questions. click start>run>cmd and type ipconfig /flushdns then try pinging by hostname.

  • +
    0 Votes

    DNS

    SYNner

    check to see if you can resolve dns name.

    +
    0 Votes

    DNS

    Nimmo

    It does sound like a DNS issue goto the PC in questions. click start>run>cmd and type ipconfig /flushdns then try pinging by hostname.