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Consolidating Service Desk and Desktop Support. Your thoughts, please?

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Jatinvs

Hi, As per ITIL Service desk is the function and Incident management, request fulfilment, even management , problem management etc.. are the processes. So it is very possible to train desktop support guys on ITIL and then assign them to service desk to reduce overall operational cost. But before we jump to the conclusion I need following details to let you know the best way to implement this idea.
1. Business of your organisation and role of IT
2. Brief of activities performed by Desktop support team
3. Kind of tool that you are using for IT service management
We can implement a solution which will reduce the cost by 30-40%.