Answer for:

DCOM 10009

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I have dealt with numerous vendors, and they sell computer software/hardware, program complex code but cannot maintain their own computers! They have 120 processes running, viruses out the wah-zoo, etc, etc.

Having said that, his machine most likely inject a virus into your network. From your description, it sounds as though his machine was used in a DDOS attack, and the software is still running. A couple more of those machines on your network, and your mainframes would have to be shutdown! Typically they call non-existent computers, to flood the system with bogus requests - i.e. Denial of Service to machines that have real requests...

Hunt down the culprit on your system, fix it and send that vendor the bill! That's what I think is happening, and what I would do; very probably I could be wrong though.

Hope that helps! ;-)