Questions

Deleted mails not going to Deleted Items Folder....

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Deleted mails not going to Deleted Items Folder....

raju.virtuegroup
Hi all,

In our office we using Outlook 2007 for emails. I configured as IMAP client. I got a problem with Outlook. If i delete the mails from Inbox or other folders then its deleting permenantly. I unchecked the option (Tools --> Options --> Other --> Empty the deleted items folder upon exiting). Then also its not fixing the problem. I am unable to understand why its not going to Deleted items folder. I googled but i am unable to find a solution.

Please help to fix this problem.

Thanku.
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tmalo627
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Go to Tool > Options > Other > Advanced Options.. Check the box that says "Warn me before permanently deleting items." This alone won't fix the problem, but can maybe help narrow it down.

I know you can hit Shift + Del to permanently delete something. Maybe a Shift key is stuck?

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El Superbeasto
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After changing the setting, close Outlook and wait a minute before opening again. Maybe Outlook needs a reboot.

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ThumbsUp2
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There is either a rule set to permanently delete items instead of sending the the deleted items folder, or there is an option under tools which does the same thing.

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Cynthia Culhane
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I am having the exact same problem, the deleted items in my inbox when I delete them are being crossed off, but not moving into the deleted folder. Even when I look at the folder list, my old account has a recycle bin looking folder on the deleted folder and I don't have one for my new one. I created a folder, but of course it's not working and it's driving me nuts having 100's of crossed out emails in my inbox.

Thanks!
Cynthia

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sroque
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You might want to check if you have filters turned on in your deleted items folder view. One common one is to show "Only items that are unread."