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Dell laptop 15R dvd player does not work.

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Dell laptop 15R dvd player does not work.

heartfax
My Dell laptop Inspiron 15R DVD player I purchased 17 months ago from NewEgg does not work. It is out of warranty and I don't know what DVD player is in the unit. I cannot recover the driver although I have the driver & utilities disk since the disk player doesn't work. I suspect it is a driver corruption. Does anyone know how to get the DVD player to work? If the driver is corrupted how would I know which driver to get from Dell? Please help. It is run on Windows 7 64 bit.
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    unless you are desirous of obtaining obscene levels of spam! You can edit your
    question and remove it if desired. As for your DVD drive, if you suspect only a
    driver problem, use Device Manager to uninstall the driver in place, then let
    Windows find a suitable/updated one. However, if the drive has failed, which
    is a more likely circumstance, you'll need a replacement DVD drive. If this is
    above your skill level, contact a repair shop in your neighborhood.

  • +
    0 Votes

    unless you are desirous of obtaining obscene levels of spam! You can edit your
    question and remove it if desired. As for your DVD drive, if you suspect only a
    driver problem, use Device Manager to uninstall the driver in place, then let
    Windows find a suitable/updated one. However, if the drive has failed, which
    is a more likely circumstance, you'll need a replacement DVD drive. If this is
    above your skill level, contact a repair shop in your neighborhood.