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Desktop says connected, but cannot access internet, please help!

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Desktop says connected, but cannot access internet, please help!

Anonimicon
I am currently using Windows 7 and FireFox on a desktop. The little icon on the taskbar showing network connection tells me that I am connected, however, any time I try to access the internet on that computer (all of the other computers in the house have access) all I get is a blank white screen on my browser.

I have tried resetting the router 3 times but it has not worked at all.

Clarifications

Starrdaark
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A bit more detail regarding the history of this machine would be helpful. Has this machine ever connected to the internet? If so, when did it stop and any related events?

Anonimicon
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I've had this computer for about 2 years and this issue only sprang up a couple days ago.

Member Answers

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    Starrdaark
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    A bit more detail regarding the history of this machine would be helpful. Has this machine ever connected to the internet? If so, when did it stop and any related events?

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    Anonimicon
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    I've had this computer for about 2 years and this issue only sprang up a couple days ago.

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    dentalcrafters
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    I just had a laptop do something similar, it had an integrated video card in it and IE10 does not support it. There is good news, it can be solved by either doing a system restore to before you updated or if that doesn't work try to uninstall IE10 - I ended up doing scf /scannow to correct a corrupt file as IE10 never successfully installed, please check your installed updates to see if this is the case. As for FireFox I right clicked on it and ran it in compatibility mode and it was fine. Good luck!

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    zineeddine.b
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    Hi,

    Check your newly installed Software, perhaps one of them is making the trouble. Uninstall them and try to connect.

    Regards.

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    wgarcia23
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    did you try to use another browser such as internet explorer?

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    nash.saldanha
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    Hi, Let us know the following -

    1. What is the IP Address (If you do not know how to do this, follow step 2)

    2. Start Network & Sharing Center - > Click Change Adapter Settings -> Right Click Local Area Connection -> Status -> Let me know what is the IP Address, Subnetmask, Gateway. It would be great if you can attach a snapshot.

    3. Can you open Command Prompt. Go to Start -> Run -> Type cmd and hit enter -> You would get a black dialogue box -> Type "ping 4.2.2.2" (Avoid the quotes) -> Let me know the result or you can even post a screenshot.

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    Sue T
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    browser? Have you recently downloaded and/or installed anything? Are you using wireless or ethernet? I would also run a full system virus scan and also a full system malware checker like Malware Bytes.

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    TaggartDagny
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    try to recover windows, it may help. or uninstall newly programs, they may "steal" your connection))