Questions

Do you use headsets on your phone?

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Locked

Do you use headsets on your phone?

jdclyde
Looking to get some headsets that can connect to our existing phones. (not cells or mobiles)

Prefer the idea of wireless, but not looking to spend a whole lot.

Up till now, the only phone place I have dealt with was http://www.hellodirect.com .

The best I have found from them was a wireless (referb) for $99.

Anyone got a preferred vendor?

Anything to make sure they have?
Anything to watch out for?

Thanks all!

jd

looking at this one so far.

http://www.hellodirect.com/hellodirect/Shop?DSP=30109&PCR=1:1:4:60&IID=GN9120RC&itemskuid=9901RC&cm_sp=Home%20Page-_-11_03_08_11_24_08-_-GN9120%20Flex%20Recon%2060PCT
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jdclyde

phones.

I HATE having to hold a phone to my face for hours while being ignored by tech support!

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gadgetgirl

two things: (ha! whooooooosh!)

1. Ask around the users before buying to ascertain if any of them have any hearing difficulties. Someone may be wearing an "in ear" aid that you can't see..... If anyone DOES have hearing difficulties, you will need to ensure they get a headset with a "T" setting.

2. Don't go anywhere near Plantronics. They are the biggest load of rubbish I've ever used. Have used their wired and wireless kit and both are totally useless, badly designed and go through batteries piecemeal....

HTH!



GG

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The Scummy One

was a Plantronics. And although it worked (mostly) I had to reset it often and re-calibrate it with the base unit often. Since I moved to the Netcom, all of my issues went away

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Maevinn

I have a CS50 series from them currently. The headset is uncomfortable and the piece that should attach to the phone to lift the receiver doesn't. I don't use it, though, since my phone rings maybe twice a week and I'm usually not at my desk for at least one of those times.

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JJFitz

I have supported many Plantronics wireless headsets (mostly CS50's) and have not had any significant problems with them aside from replacing the battery every 18 months or so. They have great range, isolation from other plantronics headsets, and excellent sound quality.
I recommend getting the headset lifter (HL10) too so you can answer the phone when you are away from your desk.
We still have some Plantronics headsets in use that are more than 5 years old.
I switched from the CS50 to the Voyager 510S because of its dual use. It works for my desk phone and my cell phone via bluetooth. It automatically switches to cell when I get out of desk phone range and goes back to the desk phone when I return as long as I am not currently in a call. That would be bad design! :)
I just like the convenience of having one device for both phones.
The other nice thing is that some of the equipment is interchangeable. That is, the same headset lifter works for both CS50 and 510S. So I didn't have to buy a different one.
I get them from cdw. Cost ~$250

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jdclyde

don't think anyone has a hearing aid, but will confirm.

would probably buy in lots anyways, get a few key people one first, and then go from there if they work out. (read "key = ME" )

B-)

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The Scummy One

is interference with each other. If you have more than a certain # in a certain area, many problems arise, from disconnecting calls to being heard on anothers call :0

We used to recommend no more than 20 of any brand on the floor.

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jdclyde

with four in my office being the max, two in two other locations, and then the boss down in Florida.

It should be able to work fine with four at once, ya?

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JamesRL

We normally pay about $275 for similar sets.

That particluar set, you want to make sure they don't have the batteries which are recalled. On very rare occasions they caught fire. Just google 9120 and recall and you will find the information.

That price is cheaper than what I paid for a replacement of the headset itself.

That type is popular around here, seems to work well.

James

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jdclyde

they are end of life'ing this model, thus the clearance.

It is looking like the winner so far.

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The Scummy One

I have had no problems with it, and can walk quite a distance away

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jdclyde

so I sent the info on to the boss, and will see what comes back.

I mentioned getting it for myself, and she thought that would be a good idea for herself. oh, and maybe a few of the other dispatchers.....

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We

Wizard-09

Use these ones, might be worth a look.

http://www.plantronics.com/europe_union/en_GB/

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jdclyde

others have expressed their dislike of the plantronics products they have used.

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Wizard-09

Use them, but some people in my office do use them. If the product was causing them issues then I would be the 1st to know about it lol.

So i don't see any problems with this make but each to thier own :)

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jdclyde

that has nothing to do with a product being good or not.

Others that have never known otherwise, will like total crap because it is still better than holding the phone by hand.

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Lol

Wizard-09

If you like I can ask them for a review of the product, how they find it and does it do the job :)

Give me something else to do lol

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jdclyde

the users don't know they aren't happy until you tell them, then leave them be!

NEVER do anything to instill doubt.

"Damn, these are some great headsets, huh!"

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Wizard-09

I think maybe they think they are talking to someone but it's really static they are hearing would not surprise me one bit ha ha :)

Hope you find the right one

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yves

I install headset on a regular base in my day to day job, i definitely orefer GN Nedcom, easier to install, settings are a fly, default settings work with most phone system including IP Polycom and NEC i have tried. We have 5 in a 3000 square feet place and no issue, we have customer with multi 1000 square feet with from 10 to 20 HS in the same location and rarely have issue. One thing i prefer from GN is their handset lifter, they are sturdy.
Some GN model offer in the kit multiple support option, over the head, behind, around the ear
Inquire with a local headset retailer before bying online they might be able to come and show in hand different model availlable our rep do it daily,

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jdclyde

a rep would want to come on-site to sell a small handful of referbs.

I Ordered one for now and will see how it goes. Will post after I see how I like it.

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shasca

We have several units inhouse. They are the model you show. They are used in our phone center, By the IT management, and even our Directors office. So go for it.

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jdclyde

and depending on how I like it, will get 5 more in about a month or so.

For about $90 with a year warranty, it is hard to go wrong.

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ThumbsUp2

We use HelloDirect products ourselves, but I hadn't seen the link to the referbs. Now I have an excuse to get a new one for ME!

What I want for myself though is one with a sign I can lift up which says "Shhhhh! I'm on the phone, dammit!".

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jimmy-jam

Don't know how much they cost or where we get them though.