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Dot Matrix printer not printing

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the "last sheet" of paper. Or when it jammed, it has the internal switch stuck in the
out-of-paper position. You may be able to clear it by removing the platen (the "roller")
and checking for obstructions. Used to get this situation on an old OkiData printer I
used to print pre-gummed labels. Depending on make and model of printer it may
be a simple or complex removal. OkiData's are pretty easy, just a couple of levers
and pull straight up, out the platen comes. You could probably find a good diagram
using your favorite search engine (Bing, Google, Ask, Yahoo, etc.)