Questions

ERROR - Hkey_local_machine\software\microsoft\windows\currentversion\run

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ERROR - Hkey_local_machine\software\microsoft\windows\currentversion\run

tae.chang
When I try to upgrade iTunes or Uninstall iTunes I get an error that I do not have permission to the following: Hkey_local_machine\software\microsoft\windows\currentversion\run

When I go to Start and run Regedit, I can locate that folder but when I click on it, I get an error. So I can not even access the folder to check the permission status.

How do I resolve this?
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    The Scummy One

    because you are using an account that does not have the
    proper permission level.

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    tae.chang

    Is there a different way for me to log on even though I am the administrator? Also, I only get the permission error when I try to upgrade or uninstall. When I actually click the folder, I get a true error pop up.

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    tae.chang

    when I click the folder it states "Can not open Run: Error while opening key." The pop up is "Error Opening Key"

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    ThumbsUp2

    Even though you have administrator rights under your user account, you are not logging on as THE administrator. When you start the computer and are presented with the welcome screen (you DO get the welcome screen requiring password, right?), you need to press CTRL+ALT+DEL twice to bring up another screen which allows you to TYPE the word "Administrator" in the username and then either type the password for that account or just click OK (leaving the password blank). THIS will log you in as THE administrator, not just a user account with administrator rights. There is a HUGE difference between the two types of login and you need to be logged in as THE administrator to access registry keys.

    If you do not see the Welcome screen when turning on the computer, you have not set a password for your user account (not very safe) and it will automatically log you in under your user account. To get to THE administrator account, you will need to boot up in Safe Mode.

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    tae.chang

    You were correct, I was not logged on as THE administrator. I have to restart and hold CTRl+ ALT+ DEL twice and was able to log on as the administrator.

    Thank you for your help!! this is great.

  • +
    0 Votes
    The Scummy One

    because you are using an account that does not have the
    proper permission level.

    +
    0 Votes
    tae.chang

    Is there a different way for me to log on even though I am the administrator? Also, I only get the permission error when I try to upgrade or uninstall. When I actually click the folder, I get a true error pop up.

    +
    0 Votes
    tae.chang

    when I click the folder it states "Can not open Run: Error while opening key." The pop up is "Error Opening Key"

    +
    0 Votes
    ThumbsUp2

    Even though you have administrator rights under your user account, you are not logging on as THE administrator. When you start the computer and are presented with the welcome screen (you DO get the welcome screen requiring password, right?), you need to press CTRL+ALT+DEL twice to bring up another screen which allows you to TYPE the word "Administrator" in the username and then either type the password for that account or just click OK (leaving the password blank). THIS will log you in as THE administrator, not just a user account with administrator rights. There is a HUGE difference between the two types of login and you need to be logged in as THE administrator to access registry keys.

    If you do not see the Welcome screen when turning on the computer, you have not set a password for your user account (not very safe) and it will automatically log you in under your user account. To get to THE administrator account, you will need to boot up in Safe Mode.

    +
    0 Votes
    tae.chang

    You were correct, I was not logged on as THE administrator. I have to restart and hold CTRl+ ALT+ DEL twice and was able to log on as the administrator.

    Thank you for your help!! this is great.