Questions

exchange server is unavailable. must be online or connected.

+
0 Votes
Locked

exchange server is unavailable. must be online or connected.

fushigi681
I installed a newly windows server 2003 and also at new exchange server. When I open the outlook it cannot be establish, the message appear "The connection to the microsoft exchange server is unavailable. Outlook must be online or connected to complete this action." until now I cannot open the outlook in the client computer. The client run Windows XP SP2. Please help me and teach me step by step to solve this problem. Your help will be highly appreciated. Thank you very much.
  • +
    0 Votes
    Largo_Dave

    First of all are you upgrading or is this a completely NEW setup and install? Second you should have already ran Forrest prep and Domain Prep before anything else before installing exchange completely for your schema. Is it connecting to your Active Directory? Is your DNS correctly configured? There is SO much that needs to be done before throwing the switch.

    +
    0 Votes
    fushigi681

    First..thanks for your response. It is a NEW set up and installed Server 2003/Exchange server 2003. Forest prep and Domain Prep are completely installed. And already connected in Active Directory, and my DNS are correctly configured. And the user are succesfully created mailbox in exchange task. The client are already & succesfully log in on their account. That is the thing that I only did. The problem is the client cannot establish to an Outlook and the message appear "The connection to the Microsoft Exchange Server is unavailable. Outlook must be online or connected to complete this action." maybe there's something i need to configure on the system manager. I have no any idea. Please help me step by step. Thank you very much.

    +
    0 Votes
    fflores

    Hello.
    I am seting up an used laptop that was previously set up with an account for the same exchange server. The suer is no longer in the company so the laptop was given to me to be reconfigured.
    The settings in the laptop seems to be already cleared.
    Now that I am trying to set up the same settings from another lap top, I keep getting the same error. "The connection to the Microsoft Exchange Server is unavailable. Outlook must be online or connected to complete this action."

    Please help!!!

    +
    0 Votes
    khuiwong

    When I tried to set up Outlook 2007 to connect to Exchange 2003, I got the same problem. Check out the KB below

    http://support.microsoft.com/kb/927612

    +
    0 Votes
    Mr_IT

    Worked through the KB provided - both back end and client side fixes. Still no good.

    Anyone figured this out yet?

    /fwa

    +
    0 Votes
    Nas10

    We have encountered the same issue with Outlook 2007 and Exchange 2003. The client didn't communicate with the GC correctly for some reason. No problem at all with the systems running Outlook 2002.
    This KB article solved it.
    http://support.microsoft.com/?kbid=319206

    GL

    /Nas

    +
    0 Votes
    nasty_hands

    just change the ip address of your dns in your network card. and put the ip address of your dns server.

    +
    0 Votes
    reparent

    I had the same problem, even though I had my settings set to DHCP both for IP and DNS, I manually added the DNS IP to my NIC and was then able to resolve the name and set the exchange account.. I don't understand why it worked but it did.

    +
    0 Votes
    unliq

    I don't know how to set up. I uninstalled outlook 2007 for this, and reinstalled outlook 2003 and still the same response.

    I don't know what dns field i have to set up? The one from the client side or on the server side?

    P.S.: The dns server points himself, so it works(on the server)
    Everything is allright, like the guy that opened the topic.

    When i'm in the LAN, the server successfully connects to exchange, but when i leave the network i cannot connect. I installed VPN server, but it was blocking DNS server, so i had to uninstall VPN and disable routing group created. After that dns worked again

    So what it is left to do?

    +
    0 Votes
    johnny_dz

    I had the same issue and resolved it by moving to another ip address. why this happens i dont know but I recently upgraded to Vista and then back to XP. Once the connection wen through I went back to my static ip. No issues so far.

    +
    0 Votes
    gksrivastava.india

    I recently face this issue and i guess this error primarily occurs due to an incorrectly configured email profile or the Outlook client computer doesn???t have a default gateway configured.

    But this guide really help me for my outlook 2010.
    http://how-to-outlook.blogspot.in/2012/05/why-exchange-server-is-unavailable-in.html

    +
    0 Votes

    http://www.microsoft.com/downloads/details.aspx?FamilyId=4F01A31D-EE46-481E-BA11-37F485FA34EA&displaylang=en
    Now on your server 2003 when you try and load this on it will say "Not compatible" this is rubbish, this is how you do it:

    LLTP responder update under Windows 2003

    The LLTD responder update lets XP computers appear in Windows Vista?s Network Map feature. By default, you can?t run the LLTP responder update under Windows 2003; Windows 2003 servers will show as unknown location devices. However, you can try to force the update to run by performing these steps:
    1.Download the update from www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=4f01a31d-ee46-481e-ba11-37f485fa34ea.
    2.Attempt to run the update on a Windows 2003 server, but DO NOT click OK to the error about updatebr.inf.
    3.At the root of the C drive, you?ll see a folder name in the format 7be840d99a33259a5b77a0 a9; open this folder and copy the update folder to another location.
    4.Click OK to the error message that displays.
    5.In the copy of the update folder, right-click update.exe and select Properties.
    6.Under the Compatibility tab, select Run this program in compatibility mode for and select Windows XP.
    7.Click Apply, then click OK.
    8.Execute update.exe
    Give it a go it is brilliant.
    Hope this helps you out. :) :)

    Please post back if you have any more problems or questions.

  • +
    0 Votes
    Largo_Dave

    First of all are you upgrading or is this a completely NEW setup and install? Second you should have already ran Forrest prep and Domain Prep before anything else before installing exchange completely for your schema. Is it connecting to your Active Directory? Is your DNS correctly configured? There is SO much that needs to be done before throwing the switch.

    +
    0 Votes
    fushigi681

    First..thanks for your response. It is a NEW set up and installed Server 2003/Exchange server 2003. Forest prep and Domain Prep are completely installed. And already connected in Active Directory, and my DNS are correctly configured. And the user are succesfully created mailbox in exchange task. The client are already & succesfully log in on their account. That is the thing that I only did. The problem is the client cannot establish to an Outlook and the message appear "The connection to the Microsoft Exchange Server is unavailable. Outlook must be online or connected to complete this action." maybe there's something i need to configure on the system manager. I have no any idea. Please help me step by step. Thank you very much.

    +
    0 Votes
    fflores

    Hello.
    I am seting up an used laptop that was previously set up with an account for the same exchange server. The suer is no longer in the company so the laptop was given to me to be reconfigured.
    The settings in the laptop seems to be already cleared.
    Now that I am trying to set up the same settings from another lap top, I keep getting the same error. "The connection to the Microsoft Exchange Server is unavailable. Outlook must be online or connected to complete this action."

    Please help!!!

    +
    0 Votes
    khuiwong

    When I tried to set up Outlook 2007 to connect to Exchange 2003, I got the same problem. Check out the KB below

    http://support.microsoft.com/kb/927612

    +
    0 Votes
    Mr_IT

    Worked through the KB provided - both back end and client side fixes. Still no good.

    Anyone figured this out yet?

    /fwa

    +
    0 Votes
    Nas10

    We have encountered the same issue with Outlook 2007 and Exchange 2003. The client didn't communicate with the GC correctly for some reason. No problem at all with the systems running Outlook 2002.
    This KB article solved it.
    http://support.microsoft.com/?kbid=319206

    GL

    /Nas

    +
    0 Votes
    nasty_hands

    just change the ip address of your dns in your network card. and put the ip address of your dns server.

    +
    0 Votes
    reparent

    I had the same problem, even though I had my settings set to DHCP both for IP and DNS, I manually added the DNS IP to my NIC and was then able to resolve the name and set the exchange account.. I don't understand why it worked but it did.

    +
    0 Votes
    unliq

    I don't know how to set up. I uninstalled outlook 2007 for this, and reinstalled outlook 2003 and still the same response.

    I don't know what dns field i have to set up? The one from the client side or on the server side?

    P.S.: The dns server points himself, so it works(on the server)
    Everything is allright, like the guy that opened the topic.

    When i'm in the LAN, the server successfully connects to exchange, but when i leave the network i cannot connect. I installed VPN server, but it was blocking DNS server, so i had to uninstall VPN and disable routing group created. After that dns worked again

    So what it is left to do?

    +
    0 Votes
    johnny_dz

    I had the same issue and resolved it by moving to another ip address. why this happens i dont know but I recently upgraded to Vista and then back to XP. Once the connection wen through I went back to my static ip. No issues so far.

    +
    0 Votes
    gksrivastava.india

    I recently face this issue and i guess this error primarily occurs due to an incorrectly configured email profile or the Outlook client computer doesn???t have a default gateway configured.

    But this guide really help me for my outlook 2010.
    http://how-to-outlook.blogspot.in/2012/05/why-exchange-server-is-unavailable-in.html

    +
    0 Votes

    http://www.microsoft.com/downloads/details.aspx?FamilyId=4F01A31D-EE46-481E-BA11-37F485FA34EA&displaylang=en
    Now on your server 2003 when you try and load this on it will say "Not compatible" this is rubbish, this is how you do it:

    LLTP responder update under Windows 2003

    The LLTD responder update lets XP computers appear in Windows Vista?s Network Map feature. By default, you can?t run the LLTP responder update under Windows 2003; Windows 2003 servers will show as unknown location devices. However, you can try to force the update to run by performing these steps:
    1.Download the update from www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=4f01a31d-ee46-481e-ba11-37f485fa34ea.
    2.Attempt to run the update on a Windows 2003 server, but DO NOT click OK to the error about updatebr.inf.
    3.At the root of the C drive, you?ll see a folder name in the format 7be840d99a33259a5b77a0 a9; open this folder and copy the update folder to another location.
    4.Click OK to the error message that displays.
    5.In the copy of the update folder, right-click update.exe and select Properties.
    6.Under the Compatibility tab, select Run this program in compatibility mode for and select Windows XP.
    7.Click Apply, then click OK.
    8.Execute update.exe
    Give it a go it is brilliant.
    Hope this helps you out. :) :)

    Please post back if you have any more problems or questions.