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external hard drive and vista issue

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external hard drive and vista issue

jeffbrown17
I have an external hard drive from Seagate. 120 GB. USB. When I plug it into new tower with Vista it won't recognize it the disk just makes clicking noise. Seagate website says no drivers are required for drives with USB? I need to get the info off that drive. Any info greatly appreciated.

Thanks!

Jeff Brown
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    nelsontb

    its probably a board problem try the back connectors instead or use an external power supply for the hdd

    some boards cant supply enough amps on the for front panel usb

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    jeffbrown17

    This is a brand new tower with more power than the laptop I used to use the drive with. And what else would I plug it into? The only source of power is the usb on the tower I have.

    I bought the tower b/c I blew the usb ports on the laptop, and I think stuff arc'd over to the motherboard. Is it possible that the laptop somehow blew the external drive when I hooked it later afer blowing the usb ports.

    Thanks.

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    nelsontb

    how did you blew the usb ports???
    brand new doesn't mean anything my (at the time) new asus p5n32-sli deluxe doesn't have enough but my old (nameless) pIII board has

    you can always open the case take the hdd and connect it directly to the pc just to make sure the hdd isn't fryed

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    nelsontb

    its probably a board problem try the back connectors instead or use an external power supply for the hdd

    some boards cant supply enough amps for the front panel usb

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    0 Votes
    gsmith644

    I'm using a similar config - Maxtor external USB HDD. It just plugged in and played! Perhaps you've got a bad piece of hardware on your hands? Other thought is to touch base with Seagate to see if they have any issues with VISTA. In the case of the Maxtor "backup software" it definitely DID have VISTA issues! So I just use Backup Plus by Avantrix and it works like a charm. Too bad more hardware/software vendors aren't up to speed w/VISTA yet. Maybe they were holding off to see if VISTA was really going to 'fly' before investing in support?
    -greg

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    dserdu

    Some thoughts based on experiences with WD 120Gb Passport drives. WD characterized the clicking as a power starvation condition, as the drives require 1000ma to spin up and many USB ports top out at 500ma. WD even offers what appears to be a bridge cable that delivers the power from two USB ports to a single device. Good luck actually getting a cable, though.

    1) I've found that back panel/motherboard USB ports tend to work better than front panel ones.

    2) Try each port; some may deliver just enough extra power to get it to work.

    3) Don't use USB extension cables. Cable length and intervening connectors decrease delivered current.

    4) Defintely try external power if your drive supports it.

    5) If you're unsure whether the drive still works try it on other machines (friends, neighbors, etc.) until you get a statistical sample.

    6) If you DO get it to work, you may run into file read/write failures. If so go to device manager for the external drive and change its properties under the policies tab (XP Pro) to "optimize for performance" in order to enable read/write caching. Default setting is to "optimize for quick removal" which is fine most of the time but not with a dodgy USB connection.

    Good luck!

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    jeffbrown17

    I used it with a port on the back of the machine and it worked fine! Thanks!

    One other question - a friend told me that I blew the USB ports on my laptop b/c I was simply unplugging USB 2.0 devices (like this external hard drive) without first disabling them (and their related power source) by right clicking on the icons that appear when you plug them into the computer. Is this true?

    Thanks.

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    dserdu

    Thankfully I don't have a lot of experience destroying USB ports but I find the theory that one could destroy them by unplugging a device without warning... a bit far fetched. One of the design objectives of USB was, I believe, hot swappability. You could certainly lose data if a device was pulled while being written to, but damaging the port hardware itself ought to require drawing too much current *and* the overcurrent protection failing to kick in. Just a guess, but I would think it more likely that port destruction would happen when a device (perhaps a USB paperclip?) was plugged in, not when it was removed.

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    jchhay007

    I have proved that the USB drive can work in Windows Vista 64bit. I found out that ports on my new PC (Abit IN9 and E6850) do not have enough power for the USB external drive to draw power from. In Windows Vista 64bit, I had not been able to get to drive to work by merely plugging in the drive using a regular USB cable. However, I got the drive to work when I used a special USB cable with three USB connectors. One tip connected to the USB drive, one connected to the PC USB port, and another end connected to a USB charging adapter (a two-prong charger with a female USB charging port). I have a picture that I want to show, but I can't find a way to upload the photo.

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    tim

    External hard drive and vista issue

    Had the same problem with three different drives and Vista, yet all three worked correctly when installed internally. The drive was initially recognised then dropped before it appeared in Explorer window.

    Finally looked at the jumper, set at 'Enable Cable Select'. Changed this to 'Master or single drive' and lo and behold it works perfectly.

    Hope it isn't just a fluke for me and works for you.

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    0 Votes
    satpats

    I had this same problem. After 2 days of searching found info that may help.
    info at:
    http://tim.mackey.ie/VistaDriverProblemsFormacUSBHardDrive.aspx

    Basic points are some bug in Vista. You have to delete some file and presto it should work.

    Apparently there is some bug with Vista where you can get a corrupt driver cache file and if you delete it then it will solve all these problems.
    The culprit file is called INFCACHE.1 and it's located in c:\windows\inf. I discovered this on a newsgroup post. This is the relevant parts:

    "The solution to this annoying problem (I had it on one PC), seems to be to locate and delete the file INFCACHE.1, which may be corrupted and causing the problem. To delete this file, you will first have to modify its permissions so the users group can access it (right-click on the file->Properties->Security). INFCACHE.1 file. It's located at C:\Windows\inf (scroll down to the file). (Note: to see INFCACHE.1, you must set Windows Explorer to display hidden and system files)

    When modify these system files, i usually find i have to take ownership first for my own user account, then add myself to the permissions with full control. then you can delete it, or rename it to X_INFCACHE.1, etc."

    Hope it works.

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    0 Votes
    kedarhibare

    Well I tried what satpats suggested...but I still cant get the external Hard disk listed in the my computer...the only change that I noticed is that the momen I plugged the drive in I used to get a window saying that the drivers are not there and it will search the net...its now not happening....But the problem persists....
    any better sugestion satpats or any one else....wi be greately appreciated...
    Thanx in advance

    Regards
    Dr Kedar

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    0 Votes
    mike

    That's a hot little tidbit! Totally resolved my issue. Personally, I recommend using the command prompt from the Windows Install CD so you don't have to mess around with permissions and ownership. Although, that might not always be an option if you are working in a production environment or something like that.

    +
    0 Votes
    gsmith644

    I have the 500 GB version and it's (at times) been a bit 'strange'. I do use it on VISTA as well as /XP-Pro but in my case, it doesn't make much difference. The OpSys should recognize the drive and handle the drivers automatically.

    I've found that it might pay to try it ON A DIFFERENT PC to see if it will behave itself.

    On the other hand, 'clicking sounds' aren't good news. I've had a couple WD drives go into 'click mode' which diagnostics indicated the drive was toast.

    Natch, the very best way to determine where the problem lies is to pull the drive and set it up as a secondary on your tower - if it works, then get the data off it. Natch, opening the case COULD void your warranty <sigh>.

    I hope it turns out okay for you. -greg

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    0 Votes
    Nimmo

    I have seen external drives do that when the external drive is only connected only via the USB connector and there isn't enough power provided to it, does your external drive have a second connection to allow you to plug it into another USB socket.

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    0 Votes
    ghostwin

    Iv been having a similar problem, the hd is 500 gb, externally powered only and has previously worked on vista but on a different machine it is currently working on the xp in witch I'm typing. unfortunately the option of removing it from its enclosure isn't viable due to the fact that its a laptop that I need to connect to and I don't feel like being that hard core of a hardware hacker.

    I wonder if extra partitions mite mess with vista as I work on mac windows and Linux, although I cant imagine why that would be.

    I guess Ill try the (INFCACHE.1 method) option but I want to make sure there are not any bugs made from deleting it as its a friends machine.

  • +
    0 Votes
    nelsontb

    its probably a board problem try the back connectors instead or use an external power supply for the hdd

    some boards cant supply enough amps on the for front panel usb

    +
    0 Votes
    jeffbrown17

    This is a brand new tower with more power than the laptop I used to use the drive with. And what else would I plug it into? The only source of power is the usb on the tower I have.

    I bought the tower b/c I blew the usb ports on the laptop, and I think stuff arc'd over to the motherboard. Is it possible that the laptop somehow blew the external drive when I hooked it later afer blowing the usb ports.

    Thanks.

    +
    0 Votes
    nelsontb

    how did you blew the usb ports???
    brand new doesn't mean anything my (at the time) new asus p5n32-sli deluxe doesn't have enough but my old (nameless) pIII board has

    you can always open the case take the hdd and connect it directly to the pc just to make sure the hdd isn't fryed

    +
    0 Votes
    nelsontb

    its probably a board problem try the back connectors instead or use an external power supply for the hdd

    some boards cant supply enough amps for the front panel usb

    +
    0 Votes
    gsmith644

    I'm using a similar config - Maxtor external USB HDD. It just plugged in and played! Perhaps you've got a bad piece of hardware on your hands? Other thought is to touch base with Seagate to see if they have any issues with VISTA. In the case of the Maxtor "backup software" it definitely DID have VISTA issues! So I just use Backup Plus by Avantrix and it works like a charm. Too bad more hardware/software vendors aren't up to speed w/VISTA yet. Maybe they were holding off to see if VISTA was really going to 'fly' before investing in support?
    -greg

    +
    0 Votes
    dserdu

    Some thoughts based on experiences with WD 120Gb Passport drives. WD characterized the clicking as a power starvation condition, as the drives require 1000ma to spin up and many USB ports top out at 500ma. WD even offers what appears to be a bridge cable that delivers the power from two USB ports to a single device. Good luck actually getting a cable, though.

    1) I've found that back panel/motherboard USB ports tend to work better than front panel ones.

    2) Try each port; some may deliver just enough extra power to get it to work.

    3) Don't use USB extension cables. Cable length and intervening connectors decrease delivered current.

    4) Defintely try external power if your drive supports it.

    5) If you're unsure whether the drive still works try it on other machines (friends, neighbors, etc.) until you get a statistical sample.

    6) If you DO get it to work, you may run into file read/write failures. If so go to device manager for the external drive and change its properties under the policies tab (XP Pro) to "optimize for performance" in order to enable read/write caching. Default setting is to "optimize for quick removal" which is fine most of the time but not with a dodgy USB connection.

    Good luck!

    +
    0 Votes
    jeffbrown17

    I used it with a port on the back of the machine and it worked fine! Thanks!

    One other question - a friend told me that I blew the USB ports on my laptop b/c I was simply unplugging USB 2.0 devices (like this external hard drive) without first disabling them (and their related power source) by right clicking on the icons that appear when you plug them into the computer. Is this true?

    Thanks.

    +
    0 Votes
    dserdu

    Thankfully I don't have a lot of experience destroying USB ports but I find the theory that one could destroy them by unplugging a device without warning... a bit far fetched. One of the design objectives of USB was, I believe, hot swappability. You could certainly lose data if a device was pulled while being written to, but damaging the port hardware itself ought to require drawing too much current *and* the overcurrent protection failing to kick in. Just a guess, but I would think it more likely that port destruction would happen when a device (perhaps a USB paperclip?) was plugged in, not when it was removed.

    +
    0 Votes
    jchhay007

    I have proved that the USB drive can work in Windows Vista 64bit. I found out that ports on my new PC (Abit IN9 and E6850) do not have enough power for the USB external drive to draw power from. In Windows Vista 64bit, I had not been able to get to drive to work by merely plugging in the drive using a regular USB cable. However, I got the drive to work when I used a special USB cable with three USB connectors. One tip connected to the USB drive, one connected to the PC USB port, and another end connected to a USB charging adapter (a two-prong charger with a female USB charging port). I have a picture that I want to show, but I can't find a way to upload the photo.

    +
    0 Votes
    tim

    External hard drive and vista issue

    Had the same problem with three different drives and Vista, yet all three worked correctly when installed internally. The drive was initially recognised then dropped before it appeared in Explorer window.

    Finally looked at the jumper, set at 'Enable Cable Select'. Changed this to 'Master or single drive' and lo and behold it works perfectly.

    Hope it isn't just a fluke for me and works for you.

    +
    0 Votes
    satpats

    I had this same problem. After 2 days of searching found info that may help.
    info at:
    http://tim.mackey.ie/VistaDriverProblemsFormacUSBHardDrive.aspx

    Basic points are some bug in Vista. You have to delete some file and presto it should work.

    Apparently there is some bug with Vista where you can get a corrupt driver cache file and if you delete it then it will solve all these problems.
    The culprit file is called INFCACHE.1 and it's located in c:\windows\inf. I discovered this on a newsgroup post. This is the relevant parts:

    "The solution to this annoying problem (I had it on one PC), seems to be to locate and delete the file INFCACHE.1, which may be corrupted and causing the problem. To delete this file, you will first have to modify its permissions so the users group can access it (right-click on the file->Properties->Security). INFCACHE.1 file. It's located at C:\Windows\inf (scroll down to the file). (Note: to see INFCACHE.1, you must set Windows Explorer to display hidden and system files)

    When modify these system files, i usually find i have to take ownership first for my own user account, then add myself to the permissions with full control. then you can delete it, or rename it to X_INFCACHE.1, etc."

    Hope it works.

    +
    0 Votes
    kedarhibare

    Well I tried what satpats suggested...but I still cant get the external Hard disk listed in the my computer...the only change that I noticed is that the momen I plugged the drive in I used to get a window saying that the drivers are not there and it will search the net...its now not happening....But the problem persists....
    any better sugestion satpats or any one else....wi be greately appreciated...
    Thanx in advance

    Regards
    Dr Kedar

    +
    0 Votes
    mike

    That's a hot little tidbit! Totally resolved my issue. Personally, I recommend using the command prompt from the Windows Install CD so you don't have to mess around with permissions and ownership. Although, that might not always be an option if you are working in a production environment or something like that.

    +
    0 Votes
    gsmith644

    I have the 500 GB version and it's (at times) been a bit 'strange'. I do use it on VISTA as well as /XP-Pro but in my case, it doesn't make much difference. The OpSys should recognize the drive and handle the drivers automatically.

    I've found that it might pay to try it ON A DIFFERENT PC to see if it will behave itself.

    On the other hand, 'clicking sounds' aren't good news. I've had a couple WD drives go into 'click mode' which diagnostics indicated the drive was toast.

    Natch, the very best way to determine where the problem lies is to pull the drive and set it up as a secondary on your tower - if it works, then get the data off it. Natch, opening the case COULD void your warranty <sigh>.

    I hope it turns out okay for you. -greg

    +
    0 Votes
    Nimmo

    I have seen external drives do that when the external drive is only connected only via the USB connector and there isn't enough power provided to it, does your external drive have a second connection to allow you to plug it into another USB socket.

    +
    0 Votes
    ghostwin

    Iv been having a similar problem, the hd is 500 gb, externally powered only and has previously worked on vista but on a different machine it is currently working on the xp in witch I'm typing. unfortunately the option of removing it from its enclosure isn't viable due to the fact that its a laptop that I need to connect to and I don't feel like being that hard core of a hardware hacker.

    I wonder if extra partitions mite mess with vista as I work on mac windows and Linux, although I cant imagine why that would be.

    I guess Ill try the (INFCACHE.1 method) option but I want to make sure there are not any bugs made from deleting it as its a friends machine.