Questions

fix IE8 (32 bit) crashing when launched on Windows 7 professional 64bit?

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fix IE8 (32 bit) crashing when launched on Windows 7 professional 64bit?

markp24
Hi all,

This one has me stumped. I just made a new pc ( ASUSp8p67 mb, 8 GB ram, I7 2600 processor, boot drive 128gb SSD, data drive 250 GB Sata II) and loaded windows 7 professional 64 bit, Everything worked great (including ie 32 bit), loaded all the drivers.
after doing all the driver installs and updates everything still was ok, I then installed MS office 2007, squeeze box software,

then went back into IE 32 bit and it crashes with the following in the address bar.
res://ieframe.dll/acr_error.htm#google.com,http://www.google.com/
(yet IE 8 x64 works fine) I "googled" this and followed some "clean boot instructions" and turned off system services and startup items via msconfig, and ie 32 sorta works (it doesn't crash), so then i turned on services only, rebooted and tried IE 32 bit, it crashes, so logically i thought, ok lets turn off services and turn on startup items, and rebooted, IE 32 bit still crahses, so i thought it must be something in both startup and services? any ideas?

in event viewer i see
Log Name: Application
Source: Application Error
Date: 4/1/2011 11:27:25 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Mine Description:
Faulting application name: iexplore.exe, version: 8.0.7600.16722, time stamp: 0x4d0c2f29
Faulting module name: atklumdisp.dll, version: 7.14.10.304, time stamp: 0x4bcc2d33
Exception code: 0xc00000fd
Fault offset: 0x00002a87
Faulting process id: 0x18c0
Faulting application start time: 0x01cbf0814dd0168e
Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Faulting module path: C:\Windows\system32\atklumdisp.dll
Report Id: 8b8f4efc-5c74-11e0-a4df-bcaec578670e
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-04-01T15:27:25.000000000Z" />
<EventRecordID>2102</EventRecordID>
<Channel>Application</Channel>
<Computer>Mine</Computer>
<Security />
</System>
<EventData>
<Data>iexplore.exe</Data>
<Data>8.0.7600.16722</Data>
<Data>4d0c2f29</Data>
<Data>atklumdisp.dll</Data>
<Data>7.14.10.304</Data>
<Data>4bcc2d33</Data>
<Data>c00000fd</Data>
<Data>00002a87</Data>
<Data>18c0</Data>
<Data>01cbf0814dd0168e</Data>
<Data>C:\Program Files (x86)\Internet Explorer\iexplore.exe</Data>
<Data>C:\Windows\system32\atklumdisp.dll</Data>
<Data>8b8f4efc-5c74-11e0-a4df-bcaec578670e</Data>
</EventData>
</Event>
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    markp24

    Ok i went into control panel, internet options and reset advanced settings , and reset internet explorer settings,
    IE 32 bit then launched went through the welcome wizard , then when the wizard completed, and attempted to go the the msn home page, it crashed again, same error

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    markp24

    I was looking thru my installed app and removed the following apps:
    "browser configuration utility"
    "windows live id assistant"
    "iseek answerworks english runtime"

    rebooted now it works fine.

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    0 Votes

    It just goes to show, when you are on here ALL the answers come to you without any help from us at all. :)

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    markp24

    LOL, its funny, I guess I was getting impatient and overlooked those nasty toolbar addons, I would have never thought they would be included in the stock software/drivers. Oh well I learned the hard way. After fixing it, it still bugged me so Im reloading the system to see what drive/software that stuff came with.

  • +
    0 Votes
    markp24

    Ok i went into control panel, internet options and reset advanced settings , and reset internet explorer settings,
    IE 32 bit then launched went through the welcome wizard , then when the wizard completed, and attempted to go the the msn home page, it crashed again, same error

    +
    0 Votes
    markp24

    I was looking thru my installed app and removed the following apps:
    "browser configuration utility"
    "windows live id assistant"
    "iseek answerworks english runtime"

    rebooted now it works fine.

    +
    0 Votes

    It just goes to show, when you are on here ALL the answers come to you without any help from us at all. :)

    +
    0 Votes
    markp24

    LOL, its funny, I guess I was getting impatient and overlooked those nasty toolbar addons, I would have never thought they would be included in the stock software/drivers. Oh well I learned the hard way. After fixing it, it still bugged me so Im reloading the system to see what drive/software that stuff came with.