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Get Parental Control off my PC

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I have o2 (it was the only isp on the comparison site to have 100% reviews right across the board, even though there were only two of them). To prove I was right: I went for the second-cheapest package; after a while they contancted me, they'd checked and my exchange wasn't giving the service they expected, so did I want to drop down to the cheaper package? First time I've ever heard of a company offering to give up money!