+ 0 Votes Initial thought... Andrew Marr 3 years ago Afternoon,Using SBS2003 you have MS Exchange. You can configure a shared mailbox here, or several.It will have the generic email address as you wish and you can allow all or selected members of staff to access this. You can create sub folders under the inbox and allow your team leader to move emails from inbox to the individual user folders for them to action (assignment). (I'm addressing the need you have described but the sky is the limit)As far as leaving notes - you are looking for a collaboration tool or perhaps could enhance how your staff use mail between themselves to update interested parties (team members). I configure shared mailboxes all the time and they will always have a specific purpose or particular process attached to handle the mail received to it. You could move your email architecture to the cloud but would need to review requirements, and costs. Hope this helps you to picture the possibility - in its simplest form shared mailboxes for sure.