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Have a Good internet conection but cannot open, IE, Firefox or Thunderbird

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Have a Good internet conection but cannot open, IE, Firefox or Thunderbird

ianb14927
I recently had Microsoft Australia fix a problem with opening Office 2007. The problem was fixed but now, even though I have a very good internet connection, I cannot get on-line with IE, Firefox or Thunderbird. I am running Windows 7 Home Premium, 1TB HDD and 8 gig RAM. I have Nortons Internet Security.

Regards

Ian BRIGGS

Clarifications

robo_dev

Do you get some sort of error message?

What did Microsoft support do? Did they connect remotely to your PC?

Does your PC have an IP address?
goto a command prompt, type ipconfig

Can you connect to the web page of your router?
enter the 'default gateway' IP address that was identified from ipconfig.

typically 192.168.0.1 ...