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Helpdesk Tips & Most Common Calls

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Helpdesk Tips & Most Common Calls

kieranthomas79
Hi everyone I have decided to return to the IT industry after a 3 year break.
I have been offered a position as a service desk analyst and I will be working on a Win Xp platform with Server, Exchange and Outlook 2003.
Can anyone shed any light on the most common calls I can expect in this role and any tech tips would be greatly appreciated thanks.
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    ThumbsUp2

    Tips:

    1. Treat people with respect and never sound condescending to them. Always remember, you were new to computers at one time too. You chose to learn more about computers to further your career. They did not. All they want to do is get their own jobs done without 'computer issues'. For some people, it's a stretch to remember if they should single click, double click, right click or left click.

    Common Calls:

    1. My password no longer works (or I forgot my password) to get into [Outlook/The Company Intranet/xyz Application].

    2. I want to print just one paragraph of this email, but it insists on printing the whole thing.

    3. I can't get Word to format this document how I want it to look.

    .

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    LarryD4

    Our most common calls are..

    "I messed up my password"

  • +
    0 Votes
    ThumbsUp2

    Tips:

    1. Treat people with respect and never sound condescending to them. Always remember, you were new to computers at one time too. You chose to learn more about computers to further your career. They did not. All they want to do is get their own jobs done without 'computer issues'. For some people, it's a stretch to remember if they should single click, double click, right click or left click.

    Common Calls:

    1. My password no longer works (or I forgot my password) to get into [Outlook/The Company Intranet/xyz Application].

    2. I want to print just one paragraph of this email, but it insists on printing the whole thing.

    3. I can't get Word to format this document how I want it to look.

    .

    +
    0 Votes
    LarryD4

    Our most common calls are..

    "I messed up my password"