Questions

How can I open this attachment?

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How can I open this attachment?

ErinFog
I get this error message: Can't create file: (file name.xls). Right-click the folder you want to create the file in, and click Properties on the shortcut menu to check your permissions for the folder.
It is just a spreadsheet and if I send it to another user, they can open it and send it back to me. It is a recurring attachment that I've been opening for years and suddenly I have this problem. Our IT guy is stumped.
I even tried the ridiculous instructions in the error message and that does nothing.
Thanks.
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    0 Votes

    It could be that you inadvertently placed a copy of the file into a different folder
    other than the original it was stored in.

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    ErinFog

    It's an incoming e-mail from a customer with the current day's date included in the file name so, there is no folder, only a single page spreadsheet.

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    databaseben

    you might have to get office to repair itself. there are a couple of ways to do it. but one of them is via add/remove (or in win7 program features) via the control panel.

    when you click on the office line item, it will give you a chance to repair the program, like in win7.

    for other versions, you may have to click uninstall in order for the office installation menu to pop with the options to repair, modify or uninstall.

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    pcrx_greg

    Can you save the file to your desktop or documents folder? Try saving it on the desktop with a new name. If this works, then open Excel and navigate to the desktop and try opening the file from within Excel.

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    1 Votes
    Who Am I Really

    there are settings that prevent downloading / opening potentially unsafe files
    but I don't remember offhand where they are located exactly

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    mckevitt

    Step 1: Locate the folder
    The folder location is stored in the registry in the following key;



    Outlook 97

    HKEY_CURRENT_USER\Software\Microsoft\Office\8.0\Outlook\Security



    Outlook 98

    HKEY_CURRENT_USER\Software\Microsoft\Office\8.5\Outlook\Security



    Outlook 2000

    HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Outlook\Security



    Outlook 2002/XP

    HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook\Security



    Outlook 2003

    HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Security



    Outlook 2007

    HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Security



    Outlook 2010

    HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Security


    Step 2: Get to the folder
    1.Open the OutlookSecureTempFolder registry key from the location provided in Step 1.
    2.Copy the path from the key.
    3.Open Explorer
    4.Paste the address in the Address Bar and press Enter
    5. Delete the contents of the folder

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    dogknees

    What exactly is the name of the document? You say there's a date in it. If it's got slashes in it, it could stop it saving successfully.

  • +
    0 Votes

    It could be that you inadvertently placed a copy of the file into a different folder
    other than the original it was stored in.

    +
    0 Votes
    ErinFog

    It's an incoming e-mail from a customer with the current day's date included in the file name so, there is no folder, only a single page spreadsheet.

    +
    0 Votes
    databaseben

    you might have to get office to repair itself. there are a couple of ways to do it. but one of them is via add/remove (or in win7 program features) via the control panel.

    when you click on the office line item, it will give you a chance to repair the program, like in win7.

    for other versions, you may have to click uninstall in order for the office installation menu to pop with the options to repair, modify or uninstall.

    +
    0 Votes
    pcrx_greg

    Can you save the file to your desktop or documents folder? Try saving it on the desktop with a new name. If this works, then open Excel and navigate to the desktop and try opening the file from within Excel.

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    1 Votes
    Who Am I Really

    there are settings that prevent downloading / opening potentially unsafe files
    but I don't remember offhand where they are located exactly

    +
    0 Votes
    mckevitt

    Step 1: Locate the folder
    The folder location is stored in the registry in the following key;



    Outlook 97

    HKEY_CURRENT_USER\Software\Microsoft\Office\8.0\Outlook\Security



    Outlook 98

    HKEY_CURRENT_USER\Software\Microsoft\Office\8.5\Outlook\Security



    Outlook 2000

    HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Outlook\Security



    Outlook 2002/XP

    HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook\Security



    Outlook 2003

    HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Security



    Outlook 2007

    HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Security



    Outlook 2010

    HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Security


    Step 2: Get to the folder
    1.Open the OutlookSecureTempFolder registry key from the location provided in Step 1.
    2.Copy the path from the key.
    3.Open Explorer
    4.Paste the address in the Address Bar and press Enter
    5. Delete the contents of the folder

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    0 Votes
    dogknees

    What exactly is the name of the document? You say there's a date in it. If it's got slashes in it, it could stop it saving successfully.