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How can I stop valid users with home laptops from acquiring a netconnection

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dzammit2

The proper way to do this is using 802.1x

You need to explain to your customer and the phone company that access to the switch is required to do the job.

If the phone company does not give you access, ask them to at least configure a trunk on the existing switch and introduce another switch which you would have access to. A Catalyst 2950 should do the job in most cases.