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how can i sync a remote user to the network after account was locked out?

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how can i sync a remote user to the network after account was locked out?

taoshane
Hello! I have a user in Singapore using a vpn on a laptop to connect back to the network. She locked out her account, once unlocked her password would not work, her password was reset, but because she is using vpn she cannot sync with the network. I've had this happen in the past but the user had to ship their laptop back in, i had to plug it into the network, and then they can use the new password.
any ideas on how to get them in through vpn without shipping the pc back??