+ 2 Votes Start off by resetting the WiFi Access Point to Factory Defaults OH Smeg 2 years ago Then enter the Setup Routine of it and disable the WiFi and change the User Name if Possible and most defiantly the Password from the Default. Then reset every computer type device that is used to connect through this Modem to Factory Defaults by using the Recovery Media that came with them and making sure that you format the HDD's in them. That is the starting point and just disabling the WiFi and Changing the Routers Password will be the best way to start here though that is only a start. Col + 0 Votes Still not rendered TÃ¶Ã¶rvalisoosPoliisi 1 year ago Tuurvalisoos + 2 Votes Secure your router n_kahnman 2 years ago I'm sorry but the only suggestion (and probably most effective one) I can make here in this limited space/time is to secure your wireless router/modem. You will need to do some research on the manufacturer/model of the router/modem your internet service provider supplied you with (for example is it a d-link, smc, netgear, cisco). Most router/modems will have a page you can log into to setup/customize/secure the device. For a novice these settings can be very confusing and honestly you would be better to get someone experienced to do it for you (I know myself I charge $20-40 to secure a wireless router/modem and it takes less then an hour to do but not sure what you would have to pay where you are). There are alot of different settings (router password, lan settings, wifi security and settings, mac address filtering...) that need to be changed to truly secure your internal network (lan) and unfortunately I don't have the time at the moment to type it all in here. Once the router is secure you would be wise to save all your data (pics, documents...) from all of your pc's and reload them to the original factory received setting. There are also settings on your phone/s that could be allowing the intruder to gain access (bluetooth, mobile network settings...) and to be honest I have 'zero' experience on apple products so I can't offer any help there but maybe someone on here who works with apple products can. Also once your router/network is secured and all of your pc's are reloaded go and change ALL of your passwords to all of your mail accounts, social network, banking, ebay, websites you visit... etc. Sorry I couldn't offer more detailed instructions but hopefully this will give you an idea of some of the steps required and good luck. + 2 Votes Several Things to Try sogorman74 2 years ago Backup your data to memory stick, external hard drive etc. Use a strong password to secure your router. Set up MAC address filtering Hide the SSID Format PC's/Laptops and reinstall Operating System and Applications (Maybe consider an opensource O/S such as Ubuntu or Linux Mint..) Install Antivirus Software/Firewall/Spyware Cleaning software or a security suite e.g. Avast, Zonealarm, Norton, Comodo, Spybot etc. Install and run Malwarebytes software and upload a log post reinstallation Change all your passwords for web based apps facebook, banking etc. Ensure that your kids aren't trying to drive you insane! + 1 Votes Good answers here but... Bruce Epper 2 years ago I would do things the other way around by disconnecting the broadband modem, access point, and/or router(s) first (unplug 'em all), then start with fresh rebuilds of all computers first because if one or more of these devices are compromised, they may still be able to start with changing your username/passwords and other settings on your routers, APs, and modems before you do those rebuilds. Once all of those are done, then start powering up the other devices and securing those moving outward from your network toward the internet (access point/routers before broadband modem). + 0 Votes Email Security Reminder Questions... dom19 2 years ago perhaps change your email security questions for all accounts. I had to get my sisters hotmail account back the same way. I helped her change her security reminder questions, as someone must have guessed the answers to (her easy) questions and got in that way. + 0 Votes And opt out of the multitude of Internet applications that... SmartAceW0LF 2 years ago ask you for your email password or allow you to login with an account from another site. Change EVERY internet logon password for every single application you use on the internet working one to the other without stopping, using strong passwords on each. Do not stop until you are done with any/all login sites that work in conjunction with each other. If you own a facebook account start there, then email. Remember that with access to one, this individual may easily acquire the others. All of the above should also include new challenge responses (security questions) from every site. Avoid using the default questions and opt to create your own when possible. This is going to continue to plague you until you follow virtually every procedure mentioned in every post so far and do it dogmatically. With your limited experience you might consider hiring someone who can come to your place and work with you to close all of these doors. Should you elect that route, the tech will probably work quicker and cost you less money if you simply explain to him what is going on and then allow him to do his job without distracting him, yet be within earshot at any point in time he may have a question. + 1 Votes Scan Hard Drives rayman99 2 years ago Appart from securing the network internet access as mentioned already, my way of cleaning up malware or virus infestations is to remove all hard drives, Connect them one at a time to a trusted PC via usb adaptor, run anti malware anti root kit software available free from the web. Get someone else to download this software to the trusted pc - ie friends pc, or buy it on a cdrom, dont use your suspect pc to download. You then run scans to fix the bugs on the suspect hard drives. I have found that root kits that have been integrated into your system files cannot be removed by running software of any kind on the infected system. The method I described found and removed the root kit that had hijacked my pc quickly and efficiently. Try the free Kaspersky TDSS Killer anti root kit program - and malwarebytes free scanner. good luck. ps it aint rocket science. + 3 Votes Seem like you have a jealous evil person coming at you-a professional too kmdennis 2 years ago It appears as though this person has created and hidden administrative accounts on all of your devices and installed a keylogger, so it does not matter what you do, they will see and log everything you see and do on your computers. SO other that taking it to a forensic expert, which is what you could do, if you had the money and really wanted to find out who it is. It can be done. So here are my suggestions. It will be a little costly but doable. 1- You will need to purchase a USB drive at least 2TB. 2- You will need to run an application that will take an inventory of all your installed applications including the serial numbers on all your computers. http://www.belarc.com/free_download.html 2- Turn off the internet. Disable your network card and wireless connections. 3- Make an image of you computer, using something like Ubuntu Live or any imaging software you can get. 4-Then copy over your personal files (pictures, music etc) . Once you have backed your personal files and have the serial numbers of your operating systems and applications, format the devices- 5-Wipe them clean and wipe them maybe 2 to three times to make sure. Reinstall your operating system. Install antivirus and antispyware from reputable companies. 6-Reset the router to factory defaults- (**** away all the configs and accounts. Then log back in, and use a very strong password and encryption - NOT WEP!!! Use ( use a password that is not found in any dictionary in any language - mix of upper and lower cases, numbers and so forth) 7-Once that is secured, you can now connect your computer to the internet and update the antivirus and antispyware, scan the computer first. Then take if offline again. 8-Install all your applications- connect the USB drive and scan for virus and spyware before copying your files back onto your device. After you have installed all the applications, create a regular user account and make sure your admin or root passwords are very complex. Log on with you regular non admin account and use it. Now create a brand new email address (gmail or whaterver you use.) You can contact each of your people one at a time form your new email address. 9- DO not access the old mails on your new computer. Instead get a UBUNTU live or any Linux live CD and boot fro this one when you access the old email. You should be safe from that person now. DO the same thing with your phone. It is hard to get your contacts back but you can export them and then reimport tnem into your new account. If you see email from people you dont know or are not expecting email from just delete it. Don't click to see what it is or click links from emails that you are not sure about. Instead copy the whole thing and past it in notepad and read from there if you don't trust the source. All the best. + 2 Votes there is rudeness amuck here databaseben 2 years ago everyone is missing the point of the question. so i wonder why my post / suggestion was deleted a couple of days ago. seems to me a bit rude. to reiterate the question: "How do I COMPLETELY remove all spyware and set strongest security settings?" the answer are: 1)The hard drive has to be reformatted (preferably re-partitioned first) before reinstalling the o.s. 2) Toss the wifi router out the window and use network cables instead 3) Learn the many concepts behind infections and the variety of tools available to attack them. + 0 Votes Excellent answers Ben. However,... SmartAceW0LF 2 years ago you missed the bonus points regarding the abounding rudeness. (I think). :-] Seriously though, I have experienced similar glitches in this new website many times. Enough times such that I am hesitant to direct my suspicion to particular persons. After all, your comment or answer can in no way be perceived as anything other than an answer to the question just as it was framed. WHile rudeness abound exponentially on a good many of these types of forums, I think it safe to say that TR probably has more balance than most, especially if one considers the number of users and volumes of contributing posts. Good day my friend.