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How do I COMPLETELY remove all spyware and set strongest security settings?

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Thank you for your help. I have actually changed the username and password of the router a number of times and I also changed my service provider. I have reset every single device in the house while the wifi was off and that did help---for maybe a week. I'm not sure if I have formatted the HD correctly. With Mac and IPHONe they do not supply any disks that restore to factory (hard reset)..but there is a process to set to factory by pressing command and 8 at the same time on boot. I believe thats called a "soft reset" and I've been told (of course after the fact) that process doesn't remove all root issues but makes them worse. I appreciate your response and I will definitely try the process again--couldn't hurt..Thank you!