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How do I COMPLETELY remove all spyware and set strongest security settings?

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Your suggestions are probably what will happen, however tossing out the router will not solve the problem. In fact that is the least of the problem. There are many companies with corporate firewalls, I don't have to name any here, that have been hacked. Wire or wired, practically any vulnerable system can be breached. If there are exploitable applications or operating system, as long as that computer can visit a webpage, it is possible to be infected. At this time "paper" just need real practical suggestion to resolve the issue by himself, because the paid experts have not been able to fix it. I don't understand why they did not back up his files, save his serial numbers on all computers and simply **** them away, reinstall and install AV and go on from there. However, I think he should be able to get it resolved finally.