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How do i improve on reducing SLA breach

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How do i improve on reducing SLA breach

abhishekta
I am working as Shift Manager and my challenge here is to keep a tab on SLA Breach.

Kindly suggest on how can i reduce SLA Breach for high severity issues..
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cmiller5400
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You are the "shift manager", you should know the goals and up-times that are required by your clients.

The old saying "An ounce of prevention is worth a pound of cure" holds true.

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neilb@uk
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Try "ITIL CSI" and you'll get a shed-load of formal IT Services Continual Service Improvement literature.

Apply it, if they will let you.