+ 0 Votes Troubleshooting 101 robo_dev 2 years ago First of all, what is WindStream? Is that DSL or wireless? Most devices have some sort of diagnostic log which can show you if, for example, a DSL circuit or cable modem is healthy and strong, or marginal, generating gobs of errors, and therefore unreliable. If the data circuit is found to be solid, the next question is what router/firewall is involved? For example, one issue is that DSL circuits are actually dial-on-demand, so they can and do timeout, unless configured not to do that. Similarly, lots of el-cheapo home-grade routers overheat, or their $2 power supply is overheating and one spark short of catching fire. So simply swapping hardware may help. Consider too if the data cables are cheap cables in bundled up mass of wires tangled with the power cord for the unit...not the best way to ensure reliable communication.