+ 1 Votes Read your warranty. seanferd 3 years ago It probably flat-out states that smoking around the equipment voids the warranty. While the tar precipitated on the electronics may not be the cause of the problem, the vendor can probably decline to service a unit exposed to cigarette smoke with impunity. Apple, for one, does. Partially because they also don't want to expose the service techs to the tar. Smoke certainly can damage electronics and foul connections and optical lenses. You can have an independent repair shop have a look at it to determine what the problem is, an whether it actually had anything possibly due to smoke. But Sam's and its subcontractors probably have the right to refuse to service the unit. They certainly do if this limitation is noted in any of warranty or other papers to which you signed agreement when purchasing the unit and servicing contract. + 0 Votes Reponse To Answer kevin 1 year ago I agree that one with a steady hand might be able to resolder fractured joints but the first two I saw were owned by no-smokers. So the point here is that HP knew they had JUNK and their real problem was that the expansion coefficient of the Graphics chip expanded and contracted too much and too often which is why the solder joints fractured in te first place. Sure smoking, dust, dirt, cat hair or whatever will make things worse but the fact remains HP knew about this and extended the warrantee by an additional year. Any user who maybe didn't use the laptop much never experienced a problem until even that extended warrantee ran out. Long and short of this story is... HP built an entire series of JUNK computers and third party warrantees are just a rip-off. Just my not so humble opinion based on 30+ years as a tech! + 0 Votes my two cents in additon to seanferd's PurpleSkys Moderator 3 years ago We used to smoke. Fortunately, we do all our own computer work but I'll be honest, have you ever seen the inside of a machine that belongs to a smoker? Ewwwwww....it's quite icky to look at. Everything is all black from the tar and chemicals from the cigarettes...and no, I didn't sit on top of my computer either and **** smoke into it. Smoke lays in the air and it doesn't take much for it to get sucked into a pc and then get all clogged up with the smoke and residue that comes from smoking. So yes, computer companies are well within their rights to refuse to work on computers that come from a smoker's environment. They are a hazzard to the tech's health. + 0 Votes @ Sinister seanferd 3 years ago http://www.squidoo.com/cigarette-smoke-computer-damage I'm sure there are more extreme examples available. + 0 Votes Tar and dust bradhansen 3 years ago Should make you think about the dangers of second-hand smoke. But the big problem with smoking and PCs (from the PCs I've seen), is that the tar is sticky. That shouldn't be a surprise. And laptops run hotter than desktops, due to all the components being packed in tighter. So there's more air being pulled in (and therefore more smoke/tar). And with those small clearances, the dust piles up on the sticky tar and causes local overheating, and in some cases even short-circuiting. + 0 Votes The dust piles up even in a non-smoking environment robo_dev 3 years ago So if you add a nice sticky tar film on everything, the dust is going to get glued on there. I've seen computers used by those who are 'housekeeping challenged' who have multiple pets, and it's a miracle the computer even works. Some of the old computers used air-intake filters, and this would make sooo much sense. + 3 Votes From a tech's view frank-cox Updated - 3 years ago If the warranty does not expressly state that smoking voids it Sam's is wrong. Good luck getting anything back. Sam Walton died along with his policy of just paying the claims his employees said were just and that policy has been replaced with a policy of fighting claims even when video evidence makes it clear they were at fault. Buying a computer from any huge retailer is a bad idea, you may get a better price but odd are you will also get a "custom" version, a downgrade in the fan , the heat sink ,power supply etc. They have the power to demand the best quality parts but what they end up demanding is low price period. If you buy from a place like Dell tell them it is a business computer and you get a better machine for about the same money. As a tech I would not blame them for including that clause but as a businessman I would also give them a discount. In other words if I chose not to work on machines that were smoked around I would make that clear upfront and allow them to opt out of the warranty at time of purchase. Personally I would put in a clause that if it was dirty enough for any reason that I had to clean it that would be an additional charge and if I believed the smoke or whatever fouled it caused the failure it would void the warranty on that particular failure. I have had a few machines come in that were really fouled by cigarette smoke but much more often I have the problem of people leaving their desktops on the floor which is a disaster. It has been more than a decade since I smoked so I am sensitive to it but people who are angry and act like it is a major and very common problem with laptops in particular I find a bit disingenuous. I can't recall more than a few lappies that have been overly fouled by cigarettes. Take the machine to a well recommended tech and don't mention the problem with Sam's , see if they have a problem , I really doubt it. + 0 Votes smoke damage moondookie Updated - 3 years ago anything that belongs to a smoker is gross, including but not limited to the inside of their body..LOL I smoked for 6 years and when i quit it took many cleaning sessions to get that **** off the walls of my home + 1 Votes Deal direct Nunob 3 years ago My two cents is to get your laptop back contact HP and ask them for a resolution to the problem. I suspect they are less likely to want their name tarnished than the folks at Sam's Club. You will likely have to invest a significant amount of time calling and asking to be escalated up to tier 2 or 3 and sending e-mails but in the end you may get a resolution to your problem. Also I would request pictures from the other place and as much information as you can gather just in case you need it for litigation or to protect yourself from litigation. I wish you the best of luck. + 0 Votes humm legal advice for a consumer ? CG IT Updated - 3 years ago Tar and cigarette smoke? What's the consumer gonna do? go back to Sams Club or HP and say "Those guys at TechRepublic said this?" so Sams Club or HP would fix his laptop or desktop? Gimme a break. + 0 Votes Smoking Gun... DPeek 3 years ago Its been said but tar is sticky. I smoke a pipe but never in the home. I have had to service machines that were around smokers. One set of machines belonged to a group that smoked indoors in the US. The other belonged to a Japanese company. They kept the machine in a room reserved for smoking. In both cases both areas were very well ventilated. It. doesnt. matter. Tar gets sucked in by the machine (even though no one is blowing smoke into it), and stuck to the MB and internal components. Then dust gets stuck to the tar, then more tar to the dust, and by now youve got the idea. One thing that no one has mentioned is that in addition to the possibility of frying the cooling capability of the machine (which will surely fry the rest of it in short order)... Is that all that "wet" dust stuck to electrical components can pose a short problem. Short the wrong contacts on a hot MB... and youve got a new doorstop. Bottom line is, dont smoke around anything you dont want destroyed. That includes desktops, portables, and offspring.