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How does smoking disable a Laptop?

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Must be HP doesn't understand the concept of "total loss?" Open the covers, take one glance and decide "that's junk. into the shredder with it." No need to work on it, it's deemed "Beyond Economical Repair"

And if techs aren't being given PPE when they're working on incoming customer machines, they should be. I used to take machines out on the loading dock and take the air hose to them, but that was just one or two, and it was a lot of years ago. For someone who must "work on multiple machines like this a day" they should have PPE available. The points you raise are exactly why.