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How to fix SPECIFIC Internet Explorer Script Error

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How to fix SPECIFIC Internet Explorer Script Error

lamentofking
I'm having an ie script error(s) message pop up on startup. I put 'specific' in the title of this question because it's coming from a network agent I have installed called 'Cisco NAC Agent' . The error(s) is stopping Cisco from popping up so that I can login and use the internet.

Here are pics of the error(s) i get. The first happens everytime the error pops up but the second happens randomly but only after the first.

http://img202.imageshack.us/img202/8218/iesea.png
http://img811.imageshack.us/img811/551/iesere.png

Can somebody please help me out with this? It just started happening after I uninstalled the DANCE!Online program by Acclaim and restarted. I don't know if that is relevant or not because the two are not related...or are they?
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    TobiF

    In order to analyze this in more detail, one would need to read the referred files with javascript.
    The first error occurs when a variables or objects length is requested on line number 235, and seems to be related to the logging function.

    It's possible that the DANCE and Cisco shared some common resource that was deleted by the DANCE uninstaller.
    Try reinstalling Cisco.

    If the problem persists, then we can have a closer look.

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    lamentofking

    I reinstalled it and it still does the same thing. Anything else I can do?

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    TobiF

    So, now you need to look for your next set of clues.
    Those error messages give detailed position, where these error occur, with line and column reference to a couple of js files on your computer. So you should have a look.

    js means javascript. You can read them with notepad.
    When you've find what object is referred, if that one doesn't immediately give away what you're looking for, then search for other places in the code where the same object is mentioned.

    Good luck! (You're going to need it!)

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    lamentofking

    I don't know how to read it or what it means so maybe you do. Here are the files:

    http://www.mediafire.com/?ckzy7bm1dw17bzz
    http://www.mediafire.com/?47i649922gnuhck

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    TobiF

    Looked at the first file, row 235, col 3 contains this:
    if (logString.length>0)

    In general, things look logical there.

    Next, I looked up NAC agent and noted that Cisco even supplies a special browser. Perhaps you should try running the agent on their browser, in case there are nitty-gritty differences between different versions of javascript?

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    lamentofking

    I can't run the agent period because of that script error. I think if that error gets fixed then the agent will run.

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    TobiF

    At least for the installation.
    If, later on, the agent is opened from within a browser, you could always call it fom that browser (if the browser accepts a url as argument on the command strin.)

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    TobiF

    <b>In a private message, lamentofkin@... wrote:</b>
    <i>Apparently I can't reply anymore since I've reached the maximum level. The software client still won't start up. Even with the default browser changed I'm still getting ie script errors. Should I uninstall IE?</i>

    My reply: You need to experiment a bit.
    It surprises me that you get errors from IE, if you've changed the default browser. Maybe the installation is hardcoded to IE.

    Next step now is to wait for Cisco support to open for the new week, and ask them what they suggest.
    And, afterwards post back here with a quick outcome, since you've got us a bit hooked. :)

    Edited formatting.

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    lamentofking

    Cisco can't fix it. So Now What?

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    TobiF

    Amazing. Seems they want you to go somewhere else next time...

    On what system are you trying to install this wonderful piece of code? Maybe you should try a couple of different systems?
    XP, Vista... IE7, IE8... Check that your dotnet engine is updated (or not, BTW)...

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    0 Votes
    TobiF

    You may find some clues about tricky dealings with dot-net here:

    http://blogs.techrepublic.com.com/opensource/?p=1802&tag=nl.e023

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    lamentofking

    I didn't know it was code (unless you are referring to the script error). Anyway i'm trying to install the agent on win xp home sp3 (what came with my netbook)

  • +
    0 Votes
    TobiF

    In order to analyze this in more detail, one would need to read the referred files with javascript.
    The first error occurs when a variables or objects length is requested on line number 235, and seems to be related to the logging function.

    It's possible that the DANCE and Cisco shared some common resource that was deleted by the DANCE uninstaller.
    Try reinstalling Cisco.

    If the problem persists, then we can have a closer look.

    +
    0 Votes
    lamentofking

    I reinstalled it and it still does the same thing. Anything else I can do?

    +
    0 Votes
    TobiF

    So, now you need to look for your next set of clues.
    Those error messages give detailed position, where these error occur, with line and column reference to a couple of js files on your computer. So you should have a look.

    js means javascript. You can read them with notepad.
    When you've find what object is referred, if that one doesn't immediately give away what you're looking for, then search for other places in the code where the same object is mentioned.

    Good luck! (You're going to need it!)

    +
    0 Votes
    lamentofking

    I don't know how to read it or what it means so maybe you do. Here are the files:

    http://www.mediafire.com/?ckzy7bm1dw17bzz
    http://www.mediafire.com/?47i649922gnuhck

    +
    0 Votes
    TobiF

    Looked at the first file, row 235, col 3 contains this:
    if (logString.length>0)

    In general, things look logical there.

    Next, I looked up NAC agent and noted that Cisco even supplies a special browser. Perhaps you should try running the agent on their browser, in case there are nitty-gritty differences between different versions of javascript?

    +
    0 Votes
    lamentofking

    I can't run the agent period because of that script error. I think if that error gets fixed then the agent will run.

    +
    0 Votes
    TobiF

    At least for the installation.
    If, later on, the agent is opened from within a browser, you could always call it fom that browser (if the browser accepts a url as argument on the command strin.)

    +
    0 Votes
    TobiF

    <b>In a private message, lamentofkin@... wrote:</b>
    <i>Apparently I can't reply anymore since I've reached the maximum level. The software client still won't start up. Even with the default browser changed I'm still getting ie script errors. Should I uninstall IE?</i>

    My reply: You need to experiment a bit.
    It surprises me that you get errors from IE, if you've changed the default browser. Maybe the installation is hardcoded to IE.

    Next step now is to wait for Cisco support to open for the new week, and ask them what they suggest.
    And, afterwards post back here with a quick outcome, since you've got us a bit hooked. :)

    Edited formatting.

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    0 Votes
    lamentofking

    Cisco can't fix it. So Now What?

    +
    0 Votes
    TobiF

    Amazing. Seems they want you to go somewhere else next time...

    On what system are you trying to install this wonderful piece of code? Maybe you should try a couple of different systems?
    XP, Vista... IE7, IE8... Check that your dotnet engine is updated (or not, BTW)...

    +
    0 Votes
    TobiF

    You may find some clues about tricky dealings with dot-net here:

    http://blogs.techrepublic.com.com/opensource/?p=1802&tag=nl.e023

    +
    0 Votes
    lamentofking

    I didn't know it was code (unless you are referring to the script error). Anyway i'm trying to install the agent on win xp home sp3 (what came with my netbook)