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How to open Dell Data Safe .dsb files?

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How to open Dell Data Safe .dsb files?

Hello, I recently had to back up my files for a system refresh. Following the backup I tried to open the .dsb files located in my emergency folder. And it did not work. After talking with Dell, I was told that the back up had failed - no executable file was created. I now have my pics and docs in .dsb files that I cannot open. Does anyone know a resolution to getting my original files back?
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    seanferd

    If so, you are probably out of luck. If they are simply compressed, a compression utility might open them (e.g., 7zip, WinZip, WinRAR...) But Dell should be helping you with this. If they don't know how to retrieve the data, it may simply not be possible. Just make sure your support call is escalated to a level where you are speaking with someone who actually understands these things and is not reading from a script.

    https://www.delldatasafe.com/
    As an online service claiming to be able to restore your data in the event that you no longer even have your original computers, etc., they should be able to fix this. Otherwise, they have a very serious problem.

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    Thanks for the reply. The back up was actually local, not their online service. I actually received good service from Dell, albeit, after many initial calls and rerouting.

    Essentially, they are saying the encryption did not occur correctly and with no .exe file, the data cannot be retrieved. I find it hard to believe that the data cannot be recovered. They are just files in the end. I have contacted a data restore group to see if they can offer any support, which will come at a price I am sure.

    Any thoughts on who else to contact?

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    Another quick question - I had to image the PC. Any chance that these files may still be on the machine in a 'hidden' partition or something similar?

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    OH Smeg

    Is that without the Encryption Key your Data is unreadable.

    Here the only easy way that I know to recover Encrypted Files without the Encryption Key is to get your Local Feds to do it for you.

    Just say that you believe that the user has been to Child Lovers dot Com and is a real pervert.

    They will decrypt those files real quickly for you but it may lead to some nasty questions that you have to answer.

    The reason for Encryption is to prevent others reading the files. So no Encryption Key no readable files.

    Col

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    Great answer!, f hilarious. Will keep this in my back pocket should I lose any really important information.

    I know that a solution exists - you listed one above- am hoping that I come across a data recovery firm that can open the files at a reasonable price.

    Thanks

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    OH Smeg

    M$ provides a Utility to the Legal People around the world to allow them to break Encryption. All of the other Encryption Authors do the same thing.

    Unfortunately the Data Recovery Houses do not all have access to these products so it may be a bit of Hit & Miss in finding one who can break the encryption. I know that On Track can do this type of thing though I'm not sure about the Dell Encryption Method but they may be worth a try if you are really desperate.

    Col

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    OH Smeg

    It may still be possible to recover the Files with a Forensic Recovery Tool.

    http://www.x-ways.net/forensics/index-m.html

    But even if that is out of the question the Legal Authorities have the ability to recover every Bit of Data ever written tot he HDD. Or should that read every Byte of Data?

    Anyway they dismantle the drive coat the platters with some Green Goup allow it to dry and then stick the platters in a Special Machine and read the platters.

    Depending on how many times Data has been overwritten the recovery may take longer than otherwise expected and in reality you can expect to recover many times the capacity of the Drive.

    The down side is that this is Expensive really expensive and I have only ever heard it used where Child Sexual Abuse is involved. But it is possible and relatively easy to do when you are setup for it. Of course it destroys the HDD but they are not expensive now days.

    All using a Wiping Utility does is make it to expensive for most people to consider paying for the recovery.

    Col

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    seanferd

    but to summarize: attempting to recover the overwritten files and attempting to decrypt the bad backups will tend to be expensive. I'd be asking Dell why <i>the encryption did not occur correctly and with no .exe file</i>. If your computer lost power in the middle of the process or there was other trouble with your system, it's on you. If everything was operating normally but the Dell application failed, it still rather sounds like something Dell should be paying for.

  • +
    0 Votes
    seanferd

    If so, you are probably out of luck. If they are simply compressed, a compression utility might open them (e.g., 7zip, WinZip, WinRAR...) But Dell should be helping you with this. If they don't know how to retrieve the data, it may simply not be possible. Just make sure your support call is escalated to a level where you are speaking with someone who actually understands these things and is not reading from a script.

    https://www.delldatasafe.com/
    As an online service claiming to be able to restore your data in the event that you no longer even have your original computers, etc., they should be able to fix this. Otherwise, they have a very serious problem.

    +
    0 Votes

    Thanks for the reply. The back up was actually local, not their online service. I actually received good service from Dell, albeit, after many initial calls and rerouting.

    Essentially, they are saying the encryption did not occur correctly and with no .exe file, the data cannot be retrieved. I find it hard to believe that the data cannot be recovered. They are just files in the end. I have contacted a data restore group to see if they can offer any support, which will come at a price I am sure.

    Any thoughts on who else to contact?

    +
    0 Votes

    Another quick question - I had to image the PC. Any chance that these files may still be on the machine in a 'hidden' partition or something similar?

    +
    0 Votes
    OH Smeg

    Is that without the Encryption Key your Data is unreadable.

    Here the only easy way that I know to recover Encrypted Files without the Encryption Key is to get your Local Feds to do it for you.

    Just say that you believe that the user has been to Child Lovers dot Com and is a real pervert.

    They will decrypt those files real quickly for you but it may lead to some nasty questions that you have to answer.

    The reason for Encryption is to prevent others reading the files. So no Encryption Key no readable files.

    Col

    +
    0 Votes

    Great answer!, f hilarious. Will keep this in my back pocket should I lose any really important information.

    I know that a solution exists - you listed one above- am hoping that I come across a data recovery firm that can open the files at a reasonable price.

    Thanks

    +
    0 Votes
    OH Smeg

    M$ provides a Utility to the Legal People around the world to allow them to break Encryption. All of the other Encryption Authors do the same thing.

    Unfortunately the Data Recovery Houses do not all have access to these products so it may be a bit of Hit & Miss in finding one who can break the encryption. I know that On Track can do this type of thing though I'm not sure about the Dell Encryption Method but they may be worth a try if you are really desperate.

    Col

    +
    0 Votes
    OH Smeg

    It may still be possible to recover the Files with a Forensic Recovery Tool.

    http://www.x-ways.net/forensics/index-m.html

    But even if that is out of the question the Legal Authorities have the ability to recover every Bit of Data ever written tot he HDD. Or should that read every Byte of Data?

    Anyway they dismantle the drive coat the platters with some Green Goup allow it to dry and then stick the platters in a Special Machine and read the platters.

    Depending on how many times Data has been overwritten the recovery may take longer than otherwise expected and in reality you can expect to recover many times the capacity of the Drive.

    The down side is that this is Expensive really expensive and I have only ever heard it used where Child Sexual Abuse is involved. But it is possible and relatively easy to do when you are setup for it. Of course it destroys the HDD but they are not expensive now days.

    All using a Wiping Utility does is make it to expensive for most people to consider paying for the recovery.

    Col

    +
    0 Votes
    seanferd

    but to summarize: attempting to recover the overwritten files and attempting to decrypt the bad backups will tend to be expensive. I'd be asking Dell why <i>the encryption did not occur correctly and with no .exe file</i>. If your computer lost power in the middle of the process or there was other trouble with your system, it's on you. If everything was operating normally but the Dell application failed, it still rather sounds like something Dell should be paying for.