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How to retrieve files from a drive needed to be re-formatted?

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My computer speed has been greatly compromised after I having been getting the message High Disk usage from the Norton Antivirus. I have run basically all the maintenance procedures available all the informations obtained is that everything is working okay but my computer continuously freezes and becomes unresponsive most of the time. It is really a nightmare for me and since i not have much knowledge on these troubleshooting issues I am really stranded. Window experience index has degraded from 5.9 to 2.9 but when I run it using HP troubleshooting tools the window experience is always 5.9. I do know that with microsoft troubleshooting tools the information is correct since my laptop has slowed down tremendous even if I had only use 388GB free of 444GB for local disc(C:). How do I solve this problem since I have already tried to restore it the date that it was working properly but this turned out to be a useless exercise.