Questions

HP network printer going offline

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HP network printer going offline

hbleemel
We have an HP network printer shared from a Windows 2000 server and occaisionally it goes offline. We updated the firmware, drivers, etc... with no fix. It'll work for a few days then go offline. Any ideas on what the cause could be?
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    Chris910

    I resolved a similar issue about 2 years ago by changing a SNMP timming setting in the printers network setup.

    I'm Sorry I don't remember the exact details but maybe this will start you looking in the right direction.

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    hgintis

    Try adding a printerer from the Control Panel-->Printers window. Windows Vista will find the printer sometimes even if the current driver says it's offline. When the new printer is online, just delete the other printer.

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    aoliva

    I had an HP color Laserjet 4700 installed on a Windows 2003 server that was continuously going offline. I would restart the Printer Spooler service and it would come online for a couple of minutes and then go back offline. I checked the settings on my printer and realized that I had disabled SNMP on the printer. Once this was turned back on the printer came back online and stayed online.

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    teresia.willstedt

    This has been a problem here as well. A HP 3800 printer that just suddenly stopped working. Restarted the print spooler on the server and the printer was online for around 30-45 sec, then it went offline again. Had no problem pinging or accessing the printers configuration page, but was not possible to print.

    After having changed hardware, updated drivers and firmware I was sure we would have to throw this printer away. Then I found this post and after activating SNMP it started working again! Not sure why or when it was deactivated.. But that does not matter now.

    Thanks alot! This made my day! :-)

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    Slayer_

    SNMP Is enabled here however, for read-write access.

    Suggestions?

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    hgintis

    I have found the fastest, sure thing, is to go to the printers section of control panel, delete the printer, ask Windows to look for new printers, and reinstall the printer when Windows finds it.

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    thisisfutile

    That's strange. Same issue, but I UNchecked the SNMP setting in the Properties > Port settings of our printers and now they're back on line and working as expected.

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    hungryhendry

    Same here, we had to turn off SNMP and it immediately came online. This is an HP B9180 photo printer on a network.

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    liljoe1971

    Check to see if there is another printer with the same IP address,if so turn that printer off and test. This happened to me when I had placed a printer on the floor and a user had the bright idea of turning it on thinking they could use it. It caused an IP conflict with another printer (printer that went offline).

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    ashily24dee

    Hi,

    Auto continue provides two settings, off and on (the default).

    If the printer is on a network, it should probably be set to ???On???.

    The on setting causes the message which appears on the printer control panel display, and the printer goes offline for ten seconds, before returning online if an error occurs that prevents printing.

    The ???Off??? setting causes the messages to remain on the printer control panel display, and the printer to remain offline until ???Select??? is pressed, if an error occurs that prevents printing.

    Get more information to fix HP Network printer offline error :

    http://printers.iyogi.com/hp/hp-network-printer-offline.html

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    lissaneor

    Its not a difficult task to troubleshoot the printer. But for this process little skill with dedication is require. First simply go to control panel check the status of printer, IF it is offline bring it back to online. Or if its still not working then check the cable and drivers for more info http://printer-offline.com/what-to-do-when-a-network-printer-goes-offline/

  • +
    0 Votes
    Chris910

    I resolved a similar issue about 2 years ago by changing a SNMP timming setting in the printers network setup.

    I'm Sorry I don't remember the exact details but maybe this will start you looking in the right direction.

    +
    0 Votes
    hgintis

    Try adding a printerer from the Control Panel-->Printers window. Windows Vista will find the printer sometimes even if the current driver says it's offline. When the new printer is online, just delete the other printer.

    +
    0 Votes
    aoliva

    I had an HP color Laserjet 4700 installed on a Windows 2003 server that was continuously going offline. I would restart the Printer Spooler service and it would come online for a couple of minutes and then go back offline. I checked the settings on my printer and realized that I had disabled SNMP on the printer. Once this was turned back on the printer came back online and stayed online.

    +
    0 Votes
    teresia.willstedt

    This has been a problem here as well. A HP 3800 printer that just suddenly stopped working. Restarted the print spooler on the server and the printer was online for around 30-45 sec, then it went offline again. Had no problem pinging or accessing the printers configuration page, but was not possible to print.

    After having changed hardware, updated drivers and firmware I was sure we would have to throw this printer away. Then I found this post and after activating SNMP it started working again! Not sure why or when it was deactivated.. But that does not matter now.

    Thanks alot! This made my day! :-)

    +
    0 Votes
    Slayer_

    SNMP Is enabled here however, for read-write access.

    Suggestions?

    +
    0 Votes
    hgintis

    I have found the fastest, sure thing, is to go to the printers section of control panel, delete the printer, ask Windows to look for new printers, and reinstall the printer when Windows finds it.

    +
    0 Votes
    thisisfutile

    That's strange. Same issue, but I UNchecked the SNMP setting in the Properties > Port settings of our printers and now they're back on line and working as expected.

    +
    0 Votes
    hungryhendry

    Same here, we had to turn off SNMP and it immediately came online. This is an HP B9180 photo printer on a network.

    +
    0 Votes
    liljoe1971

    Check to see if there is another printer with the same IP address,if so turn that printer off and test. This happened to me when I had placed a printer on the floor and a user had the bright idea of turning it on thinking they could use it. It caused an IP conflict with another printer (printer that went offline).

    +
    0 Votes
    ashily24dee

    Hi,

    Auto continue provides two settings, off and on (the default).

    If the printer is on a network, it should probably be set to ???On???.

    The on setting causes the message which appears on the printer control panel display, and the printer goes offline for ten seconds, before returning online if an error occurs that prevents printing.

    The ???Off??? setting causes the messages to remain on the printer control panel display, and the printer to remain offline until ???Select??? is pressed, if an error occurs that prevents printing.

    Get more information to fix HP Network printer offline error :

    http://printers.iyogi.com/hp/hp-network-printer-offline.html

    +
    0 Votes
    lissaneor

    Its not a difficult task to troubleshoot the printer. But for this process little skill with dedication is require. First simply go to control panel check the status of printer, IF it is offline bring it back to online. Or if its still not working then check the cable and drivers for more info http://printer-offline.com/what-to-do-when-a-network-printer-goes-offline/