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i am a computer idiot

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i am a computer idiot

drusso99
Please help me? I have a cable connection to the Internet (IE 6.0) and I also have a dial-up email account with Earthlink. In trying to renew my PC Security Shield anti-virus software (from the 2007 version to the 2008), I am getting an error message when installing. It is telling me that I have to remove the Earthlink software. I have already removed the prior anti-virus software and restarted my computer prior to trying to install the new version. PC Security Shield personnel are inept. I spent about 1.5 hours on Live Chat and telephone limbo waiting for them to figure this out. Does anyone out there in computer-land know why I might not be able to install this new version of anti-virus software? The old version with the same company (PC Security Shield) worked fine with cable AND Earthlink. Please help me? My computer is now unprotected. I hate this stuff. Thanks.