+ 2 Votes Dogged, bull-headed determination boxfiddler Moderator 3 years ago is the only thing that's ever worked for me. And even then, not always. I did try tearing my hair out once, and howling like a werewolf, but my monitor just stared at me like I was some kind of weirdo. How'd it know? :0 + 0 Votes Actually Google is the answer... JCitizen Updated - 3 years ago most of the time for me. It will invariably point back to a bulletin in HP's site; but OH! WELL At least it is faster than frigging around navigating HP's site! + 2 Votes Pally I always HAL 9000 Moderator 3 years ago Make a list of the hardware that I have before looking for Drivers particularly when I have to go anywhere near HP Web Pages. I just find that it's easier if you know what you are looking for. But with 7 there are very few drivers that you need by default if that helps any. Col + 1 Votes Looks like HP's search went bad. seanferd 3 years ago I hadn't had so many issues in the past with HP, but the support site has definitely degraded over the last ten years. Now, if I search "pavilion 6681", it advises me to narrow the search and use a model number in the exact format I did use. (Possibly this item is so out of date that it is a problem, but the situation is not unique to legacy systems, as we know.) And when I force the page to show matching results anyway, none of the "matches" are remotely relevant. So, I think search is just broken. Perhaps a full part number would be better, but perhaps not. Tag method would be much better indeed, but didn't HP have that or similar at one time? I'd swear they had. + 1 Votes the search features on the support site are broken . . . Who Am I Really 3 years ago ie. searching my Presario 6330CA only works from one search box on the page here http://h10025.www1.hp.com/ewfrf/wc/siteHome?lc=en&dlc=en&cc=us&lang=en if I type Presario 6330CA into any other search box on the site I get "Product not found" error messages + 2 Votes According to HP tech support, CharlieSpencer_Palmetto Updated - 3 years ago the solution is to look in the non-functioning device's Properties, get the Device ID, GOOGLE IT!!!!!, find the manufacturer, go back to HP's site, and HOPE there's only one device with that manufacturer's name listed on the driver download page. When I specifically asked, he did not know a way with just Device Manager and the HP web site to determine what drivers are needed; some sort of third party help is required. That strikes me as a poor way to run a support web site; at least put the hardware ID string somewhere in the description on the driver download page. I didn't bother asking how you tell what driver to use when there are multiple 'Unknown Devices' from the same manufacturer. To give the tech credit, after we went through that routine for the network card, he pointed me to a web site that's supposed to check the system and identify the missing drivers. In theory I can either install them or download them; I want them downloaded so I can put them in MS SCCM OSD, or apply them to drive images installed on systems that don't match the image's original hardware. http://www.hp.com/go/ispe Although I haven't tried it yet. Let me get the NIC drivers on and I'll report back. + 0 Votes Sounds like the run around! . . . Who Am I Really 3 years ago "Look at device ID" ? how does that work when all you have is the UnKnown Device Yellow BANG ! if I have the Device ID, I'd have the drive installed as well the integrated Intel NIC on my Presario 6330CA doesn't show a device ID until the correct Intel provided driver is installed I say Intel provided, because they're not on the HP site though it was HP who got me the driver after about 4 support emails hope you get it working Cheers + 2 Votes I agree with you wholeheartedly. NexS 3 years ago I don't know... perhaps they just don't care what their customers say in feedback, or maybe they only read replies from idiots... Either way, they've got the worst support site I've come across for such a major company. There are pages under their www[$].hp.com umbrella that either can't be navigated to or are so meticulously hidden that it's pointless trying to find it using any other means but google. So my only advice is google it and take an educated guess at the correct hit. + 0 Votes And how about the HP update... JCitizen 3 years ago that never finds a new update, and when it does, it continually downloads the same one even if you installed it; of course most of the time, they don't take hold anyway; so no wonder! + 0 Votes Actually Google is the answer... JCitizen Updated - 3 years ago most of the time for me. It will invariably point back to a bulletin in HP's site; but OH! WELL At least it is faster than frigging around navigating HP's site!