+ 1 Votes Looks like HP's search went bad. seanferd 3 years ago I hadn't had so many issues in the past with HP, but the support site has definitely degraded over the last ten years. Now, if I search "pavilion 6681", it advises me to narrow the search and use a model number in the exact format I did use. (Possibly this item is so out of date that it is a problem, but the situation is not unique to legacy systems, as we know.) And when I force the page to show matching results anyway, none of the "matches" are remotely relevant. So, I think search is just broken. Perhaps a full part number would be better, but perhaps not. Tag method would be much better indeed, but didn't HP have that or similar at one time? I'd swear they had.