+ 2 Votes I agree with you wholeheartedly. NexS 3 years ago I don't know... perhaps they just don't care what their customers say in feedback, or maybe they only read replies from idiots... Either way, they've got the worst support site I've come across for such a major company. There are pages under their www[$].hp.com umbrella that either can't be navigated to or are so meticulously hidden that it's pointless trying to find it using any other means but google. So my only advice is google it and take an educated guess at the correct hit.