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I hate using HP's driver sites.

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Good grief.

That is quite pathetic. Best I can suggest for hardware ID is to try the Unknown Device Identifier that Col mentions. It IDs hardware by polling, it doesn't rely on the registry.

And you are likely right that HP support has always sucked. The more I think about it, the more I remember it being a problem.

My favorite: No references at all at the site for system failure messages from BIOS or the HP Diagnostic that lives in BIOS. Ran into that looking at a laptop not two weeks out of the box.