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I have a user (XP pro) who gets locked out of her account every day.

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lyle

Many users type the password incorrectly or do not remember it. How many tries does she get before being locked out? Is she in the habit of always having the Caps Lock on? Also with many systems requiring several passwords - Domain, AS/400, Firewall, etc. it is easy to confuse even appearantly savvy users as to which password is used when.