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I have an HP 9610 lap top that wont connect to the internet via cord

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I have an HP 9610 lap top that wont connect to the internet via cord

shannonwhitehouse
I just about a brand new HP 9610 and it will not connect to my Internet via cord. I am running vista and it has a generic IP address in the information. I have tried to release the IP info but still no go. It recognizes that I have my cord in but won?t get farther than connection to the network. I also have a desktop that can get on line and have had another laptop able to get on this way. Please help me figure out how to get the IP information out so I can go online.
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    Your ISP should be able to help you with connection issues. Give them a call.

    Sorry, but without specific details of what you're using to connect TO the internet with, there's not much we can do to help you.

    Call your ISP.

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    0 Votes
    ThumbsUp2

    Your ISP should be able to help you with connection issues. Give them a call.

    Sorry, but without specific details of what you're using to connect TO the internet with, there's not much we can do to help you.

    Call your ISP.