Questions

I'm stumped. The Geek Squad's stumped. Any other ideas?

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I'm stumped. The Geek Squad's stumped. Any other ideas?

jonathanfincher
Ok, long story time. About a couple months back, I went on vacation for two weeks and came back to find my computer wasn't working. I'd turn it on and it would start up, but nothing would display. For a long time, I kept testing out different things to try and find the problem. The monitor worked on other computers, and I ended up getting a new video card, but still no change. Finally I gave it to the Geek Squad at Best Buy to install a new motherboard (cause I'm lazy), which seemed like it would be the last thing it could be. But they still couldn't get it to work and recommended replacing the processor. So I got a new one and had them install it as well (again, lazy). They've had the machine for almost two weeks, and now they say the machine's still not working and they're out of ideas. They've tested out different power supplies, graphics cards, and whatever random parts they could find. I'm probably going to go pick it up soon, but I'm not sure if another computer place would have any better luck; plus they'd just charge me even more.

I've had the computer for a year without any problems, but now I'm stumped. Anyone out there have any other ideas?
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    But i would recommend a new motherboard. And have everything put in place on the new motherboard, I:E, your old processor, hdd's etc.
    It sounds as if your motherboard has given up.
    I have had it done on me before. I just went out and bought a up to date motherboard.
    Hope all works out for you.

    Please post back if you have any more problems or questions.
    If this information is useful, please mark as helpful. Thanks.

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    oz_cast

    1: Can you see the screen at all? like the BIOS? if yes, your OS is messed up. if NOT could be your video card since you tested the monitor elswhere.
    2: Can you hear any noises like beeping noises, HD turning or the fan on the CPU or power supply? Could be the HD is dead. Could be that the memory crapped out. Can they test the memory? meaning RAM.

    last thing would be the motherboard.
    Good luck.
    Oz

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    mjd420nova

    Does this MOBO have on board video, if so, what do you get if the monitor is connected to it? The second thing would be to check the CMOS battery, I've seen so very strange things happen when it gets weak and fails.

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    CG IT

    plus parts you bought, you might as well have throw in a hundred more and get a new dual core processor Dell.

    http://www.dell.com/content/products/productdetails.aspx/desktop-inspiron-518?c=us&cs=19&l=en&s=dhs&ref=dthp

    The Isperion 518 with a flat screen is $500.00 plus ship and tax USD.

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    sheltondoutherd

    Shame on you for going to Geek squad.
    Not knowing exactly what they did (or what you did) however at this point, I say that the case is damaged due to ESD (Electronic Static discharge). Everything ('cept ram) was checked so. I would go with a new case. ALso, stop being lazy and do it yourself. Spending hundreds of dollars for some one else to do something that you can do but you refuse to due to laziness is sheer ignorance.

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    jrfoleyjr

    Sounds like the comic case of needing a shaman to remove the haunts in the machine with an exorcism.

    Maybe a killer drive?

    Unplug all your ram, any game or other specialty cards on the motherboard (does it have built-in video or an external video card?), all drives, floppy, hard drives, usb peripherals, and cd/dvd drives.

    A normal motherboard checkout is to power it up bare, no ram or drives installed to see if it at least displays the bios message and the start of the ram check.... If that checks out, shutdown and add back one of the removed cards/drives and try again to see where it fails.

    Hmmm maybe the bios is munged! That could certainly explain your problem.

    If all else fails, jack up your mouse and keyboard and drive a new computer into the newly vacant space.

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    cmiller5400

    A normal motherboard checkout is to power it up bare, no ram or drives installed to see if it at least displays the bios message and the start of the ram check....

    That won't happen. If the board has no memory it will produce a beep code, no video that I know of...

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    0 Votes
    ---TK---

    Half of them don't even know what the MMC is... anyways, I would have to go with checking the RAM. If the RAM is no good you will get the same result. I tested this on my box... I removed the RAM... just a nice pritty black screen... I would also tell the Geek Squad that you will only pay them half, they didn't fix anything...

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    sheltondoutherd

    I would demand my money back or talk to a regional about some type of refund.

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    0 Votes
    ---TK---

    They might not have solved the issue, but they did trouble shoot the issue. And found 15 (however many) ways not to fix the issue, which is valuable in its self...

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    Sue T

    know it is starting if you have no video? Do you see the information to get into the bios when you first start it? If you chnaged from an on board to add in video you may have to change the setting in the bios. You don't say anything about trying a different power supply and I've seen them do some crazy things you wouldn't think would happen due to a power supply going bad. Is your ethernet card on board or a card you installed? If it is a card try a different one. I have also found that sometimes just removing all power from a computer for a day will be all it takes to fix it, this is usually after a power surge or power outage. Actually since they were not able to fix it they should remove all the new parts and refund your money for them and then maybe possibly charge you $25 or $50 for checking it out. You do realize of course that you could have bought a new computer for what you have put into this one. Maybe you should do that and then donate your old one to a technology school or something along those lines. Some of them will also even fix your computer and just charge you for the parts and not the labor.

  • +
    0 Votes

    But i would recommend a new motherboard. And have everything put in place on the new motherboard, I:E, your old processor, hdd's etc.
    It sounds as if your motherboard has given up.
    I have had it done on me before. I just went out and bought a up to date motherboard.
    Hope all works out for you.

    Please post back if you have any more problems or questions.
    If this information is useful, please mark as helpful. Thanks.

    +
    0 Votes
    oz_cast

    1: Can you see the screen at all? like the BIOS? if yes, your OS is messed up. if NOT could be your video card since you tested the monitor elswhere.
    2: Can you hear any noises like beeping noises, HD turning or the fan on the CPU or power supply? Could be the HD is dead. Could be that the memory crapped out. Can they test the memory? meaning RAM.

    last thing would be the motherboard.
    Good luck.
    Oz

    +
    0 Votes
    mjd420nova

    Does this MOBO have on board video, if so, what do you get if the monitor is connected to it? The second thing would be to check the CMOS battery, I've seen so very strange things happen when it gets weak and fails.

    +
    0 Votes
    CG IT

    plus parts you bought, you might as well have throw in a hundred more and get a new dual core processor Dell.

    http://www.dell.com/content/products/productdetails.aspx/desktop-inspiron-518?c=us&cs=19&l=en&s=dhs&ref=dthp

    The Isperion 518 with a flat screen is $500.00 plus ship and tax USD.

    +
    0 Votes
    sheltondoutherd

    Shame on you for going to Geek squad.
    Not knowing exactly what they did (or what you did) however at this point, I say that the case is damaged due to ESD (Electronic Static discharge). Everything ('cept ram) was checked so. I would go with a new case. ALso, stop being lazy and do it yourself. Spending hundreds of dollars for some one else to do something that you can do but you refuse to due to laziness is sheer ignorance.

    +
    0 Votes
    jrfoleyjr

    Sounds like the comic case of needing a shaman to remove the haunts in the machine with an exorcism.

    Maybe a killer drive?

    Unplug all your ram, any game or other specialty cards on the motherboard (does it have built-in video or an external video card?), all drives, floppy, hard drives, usb peripherals, and cd/dvd drives.

    A normal motherboard checkout is to power it up bare, no ram or drives installed to see if it at least displays the bios message and the start of the ram check.... If that checks out, shutdown and add back one of the removed cards/drives and try again to see where it fails.

    Hmmm maybe the bios is munged! That could certainly explain your problem.

    If all else fails, jack up your mouse and keyboard and drive a new computer into the newly vacant space.

    +
    0 Votes
    cmiller5400

    A normal motherboard checkout is to power it up bare, no ram or drives installed to see if it at least displays the bios message and the start of the ram check....

    That won't happen. If the board has no memory it will produce a beep code, no video that I know of...

    +
    0 Votes
    ---TK---

    Half of them don't even know what the MMC is... anyways, I would have to go with checking the RAM. If the RAM is no good you will get the same result. I tested this on my box... I removed the RAM... just a nice pritty black screen... I would also tell the Geek Squad that you will only pay them half, they didn't fix anything...

    +
    0 Votes
    sheltondoutherd

    I would demand my money back or talk to a regional about some type of refund.

    +
    0 Votes
    ---TK---

    They might not have solved the issue, but they did trouble shoot the issue. And found 15 (however many) ways not to fix the issue, which is valuable in its self...

    +
    0 Votes
    Sue T

    know it is starting if you have no video? Do you see the information to get into the bios when you first start it? If you chnaged from an on board to add in video you may have to change the setting in the bios. You don't say anything about trying a different power supply and I've seen them do some crazy things you wouldn't think would happen due to a power supply going bad. Is your ethernet card on board or a card you installed? If it is a card try a different one. I have also found that sometimes just removing all power from a computer for a day will be all it takes to fix it, this is usually after a power surge or power outage. Actually since they were not able to fix it they should remove all the new parts and refund your money for them and then maybe possibly charge you $25 or $50 for checking it out. You do realize of course that you could have bought a new computer for what you have put into this one. Maybe you should do that and then donate your old one to a technology school or something along those lines. Some of them will also even fix your computer and just charge you for the parts and not the labor.