Questions

Installing Local Printer to use via Remote Desktop

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Installing Local Printer to use via Remote Desktop

helpme
Our company has a main office in one coast and a satellite office on the other. I work out of the satellite office. We just purchased a printer for use in our office, and am trying to install it.

The problem is that we use remote desktop from a Windows 2000 computer to connect to our server back on the West Coast. The new printer is installed on the local computer, but now our IT person on the West coast is saying that she needs to install the printer driver onto the server as well.

She is saying that we need to ship the actual printer to her, because there is no way to install the printer driver without the physical printer. I sent her the link to the driver download from the HP site, and she says it won't work unless she has the printer.

Is this really the case? Does she need the printer just to install the driver in order for us to use it through the remote desktop? I ask because our IT person is at times incompetent and doesn't know what she's talking about.

Thanks,
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    0 Votes
    1bn0

    Printer make and model?

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    0 Votes
    helpme

    HP Photosmart D5160

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    0 Votes
    1bn0

    Just had a chat with HP about your problem.
    Theydind't actaully resolve but said something that made me think of an alternative.

    Can the server network connect to your computer other than Terminal Services.

    If so Try This:(Don't know if this will work. Never Tried It-at least I dont remember doing it this way)

    Set up your printer and SHARE it.

    Have the admin try to connect to it and install it as a network printer. Server should (might)download and install drivers or ask for them locally.

    Once the driver is installed on the server , in whatever manner, it should be happy to services it as a remote Terminal Services Client printer as well.

    (I know I've done something similar for the same reason before , just don't remember it.)

    Please respond if this works.
    I'm curious if you will even be able to get your admin to attempt this.

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    0 Votes
    seba

    I installed drivers via VPN and it works just fine.
    The only problem is that print files are very large. If someone prints something with pictures it take some time to print that.

    seba

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    0 Votes
    Egil

    According to this KB article at Microsoft.com, all printers that are attached to a local port named LPT, COM or USB are redirected. But if its a multifunction printer thats attached via a port named DOT4, then you have a problem.

    This link describes the problem in detail and provides a fix: http://support.microsoft.com/kb/302361/en-us

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    0 Votes
    rory-mcdonnell

    Think about it logically.
    If you had TS clients dotted all around the world with a local printer installed that they wanted to print to while using the TS server, would Microsoft create such scenario that all the printers would need to be sent to the location of the TS server just to install the drivers? I don't think so, it wouldn't be practical, and neither is sending your printer to the other office. I think the IT person in the other office needs to do some research.

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    0 Votes
    jgates

    Some hp's won't install if you don't plug them into the usb port during installation. (I know it is dumb they have since fixed that problem. I have with good success used the HP600 DJ driver and HP III Lj driver in it place for TS adding it first as an LPT then going to proprties and moving it to USB.

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    0 Votes
    pedrofasantos

    If you remotely access your server from a windows 2000 you can't locally print. That's a feature that cames only with XP.
    Your IT personnel have their western ideas but from east i can tell you that they don't need the printer there.
    It would be a good idea if they connect remotely to your computer and install it if necessary.
    well... it would cost you "company" less money and i quite sure that the printer will work with less 2 express travels around US.

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    0 Votes
    jim

    We face this issue all the time. HP bloats the drivers on their photo printers for some reason requiring the printer be attached for install. The Photo printers have regular printer drivers. I believe most will work with the deskjet 940c. Install the printer on your desktop with the 940c driver and tell them at your office to install the 940c driver on the server and you should be good to go.

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    1 Votes
    rasmushn

    The problem here is that HP does not provide the driver files on their own. HP only gives an installable file that only works with XP. The server *does* accept installing a printer driver for XP, however it does not accept an executable driver installable file intended for XP. Here's the workaround:

    1) Extract driver files from executable driver installation file downloaded from hp.com: On an XP machine run the executable file, let it unpack all the files until it is ready to install. Locate the temporaryli unpacked files in your Temp dir (C:\Documents and Settings\USERNAME\Local Settings\Temp\hp_webrelease) and copy the entire folder to your server.

    2) Install on server:
    Go to: Control panel -> Printers -> menu:File -> menu item: Server -> tab:Drivers -> button: Add -> button: Have disk -> locate file "hppipnsa.inf".

    Finish installing... hey presto

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    0 Votes
    agusting

    Please follow these instructions and you'll fix the problem
    http://support.microsoft.com/kb/302361

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    0 Votes
    cbnsingram

    Just in case anyone is still following this thread. I had the same issue with a user connecting via RDP/VPN to our 2003 Terminal Server, and unable to see his USB connected Brother printer on his local vista laptop.

    Installing the 2003 driver on the server did not help.

    The eventual solution was to switch his local printer driver from the one recommended for VISTA to the one recommended for Server 2003. In this case a generic Brother PCL driver. The printer immediately became available in his RDP session (with "make my printers visible" checked as an option), and so far he notices not problems when printing locally from VISTA.

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    0 Votes
    feholbrook

    I have been struggling with this for six months. Your suggestion of installing the generic Brother PCL driver on the local Vista machine worked like a charm.

    The printer model I have is: HL-5250DN.

    In addition, if you have a second paper tray, an administrator can go into the driver on the server and enable the 2nd tray and choose the proper paper size. It then should be available next time you log on with the terminal services client.

    Thank you VERY much.

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    0 Votes
    psubianto

    I have Photosmart 3310 AIO. Alternate driver for it is HP Deskjet 550c. So you can setup this driver on the remote computer (your computer), and it will show up on the the list of printers in Remote Desktop connection.

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    0 Votes
    dmorales

    I have a client who is using an Gateway XP Pro system, logging onto SBS 2003 server via RDC.

    Now, I'd enabled all the functions to allow printers under her computer, (in her RDC program) so while onto the server, how does the server see her printer, there isn't any HP 6500 Officejet print drivers on the server, only on her computer, but yet... the server can't print to it?

    Please share with me on what is to be done to remedy this issue?

    Please?

    +
    1 Votes
    it4mee

    She don't need physical printer any more. Tell her to just download the driver from HP and extract that to a folder and then stop the automatic installation of driver software too. After that tell her to go "Printer and Fax" in Controll Panel and file menu "Server Properties" and then click Drivers tab and then "Add" then pont to the folder where she extracted the driver files. It will install the driver in ur system

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    0 Votes
    jszivos

    triCerat's ScrewDrivers. They are by far the best remote printing solution for Windows. ScrewDrivers virtually generates a printer/driver on the Server on the fly. All data is compressed and streamed to the client. This solution works with any Windows-based print driver that uses the Windows spooler. This software 100% eliminates driver management on your Terminal Servers (Citrix too).

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    0 Votes
    stevetaylor205

    I had the same problem and I can recommend any of the commercial solutions but do not recommend installing a print driver on the server because it can lead to the destruction of the server, users were constantly called because printers doesnt working, print spooler crash. I have found TSPrint and solved all the problems with RDP printing, and many other problems, I tried several commercial solutions and the most I like is TSPrint due to low prices and good support feedback. You can visit http://terminalworks.com/remote-desktop-printing/ Hope it helps

  • +
    0 Votes
    1bn0

    Printer make and model?

    +
    0 Votes
    helpme

    HP Photosmart D5160

    +
    0 Votes
    1bn0

    Just had a chat with HP about your problem.
    Theydind't actaully resolve but said something that made me think of an alternative.

    Can the server network connect to your computer other than Terminal Services.

    If so Try This:(Don't know if this will work. Never Tried It-at least I dont remember doing it this way)

    Set up your printer and SHARE it.

    Have the admin try to connect to it and install it as a network printer. Server should (might)download and install drivers or ask for them locally.

    Once the driver is installed on the server , in whatever manner, it should be happy to services it as a remote Terminal Services Client printer as well.

    (I know I've done something similar for the same reason before , just don't remember it.)

    Please respond if this works.
    I'm curious if you will even be able to get your admin to attempt this.

    +
    0 Votes
    seba

    I installed drivers via VPN and it works just fine.
    The only problem is that print files are very large. If someone prints something with pictures it take some time to print that.

    seba

    +
    0 Votes
    Egil

    According to this KB article at Microsoft.com, all printers that are attached to a local port named LPT, COM or USB are redirected. But if its a multifunction printer thats attached via a port named DOT4, then you have a problem.

    This link describes the problem in detail and provides a fix: http://support.microsoft.com/kb/302361/en-us

    +
    0 Votes
    rory-mcdonnell

    Think about it logically.
    If you had TS clients dotted all around the world with a local printer installed that they wanted to print to while using the TS server, would Microsoft create such scenario that all the printers would need to be sent to the location of the TS server just to install the drivers? I don't think so, it wouldn't be practical, and neither is sending your printer to the other office. I think the IT person in the other office needs to do some research.

    +
    0 Votes
    jgates

    Some hp's won't install if you don't plug them into the usb port during installation. (I know it is dumb they have since fixed that problem. I have with good success used the HP600 DJ driver and HP III Lj driver in it place for TS adding it first as an LPT then going to proprties and moving it to USB.

    +
    0 Votes
    pedrofasantos

    If you remotely access your server from a windows 2000 you can't locally print. That's a feature that cames only with XP.
    Your IT personnel have their western ideas but from east i can tell you that they don't need the printer there.
    It would be a good idea if they connect remotely to your computer and install it if necessary.
    well... it would cost you "company" less money and i quite sure that the printer will work with less 2 express travels around US.

    +
    0 Votes
    jim

    We face this issue all the time. HP bloats the drivers on their photo printers for some reason requiring the printer be attached for install. The Photo printers have regular printer drivers. I believe most will work with the deskjet 940c. Install the printer on your desktop with the 940c driver and tell them at your office to install the 940c driver on the server and you should be good to go.

    +
    1 Votes
    rasmushn

    The problem here is that HP does not provide the driver files on their own. HP only gives an installable file that only works with XP. The server *does* accept installing a printer driver for XP, however it does not accept an executable driver installable file intended for XP. Here's the workaround:

    1) Extract driver files from executable driver installation file downloaded from hp.com: On an XP machine run the executable file, let it unpack all the files until it is ready to install. Locate the temporaryli unpacked files in your Temp dir (C:\Documents and Settings\USERNAME\Local Settings\Temp\hp_webrelease) and copy the entire folder to your server.

    2) Install on server:
    Go to: Control panel -> Printers -> menu:File -> menu item: Server -> tab:Drivers -> button: Add -> button: Have disk -> locate file "hppipnsa.inf".

    Finish installing... hey presto

    +
    0 Votes
    agusting

    Please follow these instructions and you'll fix the problem
    http://support.microsoft.com/kb/302361

    +
    0 Votes
    cbnsingram

    Just in case anyone is still following this thread. I had the same issue with a user connecting via RDP/VPN to our 2003 Terminal Server, and unable to see his USB connected Brother printer on his local vista laptop.

    Installing the 2003 driver on the server did not help.

    The eventual solution was to switch his local printer driver from the one recommended for VISTA to the one recommended for Server 2003. In this case a generic Brother PCL driver. The printer immediately became available in his RDP session (with "make my printers visible" checked as an option), and so far he notices not problems when printing locally from VISTA.

    +
    0 Votes
    feholbrook

    I have been struggling with this for six months. Your suggestion of installing the generic Brother PCL driver on the local Vista machine worked like a charm.

    The printer model I have is: HL-5250DN.

    In addition, if you have a second paper tray, an administrator can go into the driver on the server and enable the 2nd tray and choose the proper paper size. It then should be available next time you log on with the terminal services client.

    Thank you VERY much.

    +
    0 Votes
    psubianto

    I have Photosmart 3310 AIO. Alternate driver for it is HP Deskjet 550c. So you can setup this driver on the remote computer (your computer), and it will show up on the the list of printers in Remote Desktop connection.

    +
    0 Votes
    dmorales

    I have a client who is using an Gateway XP Pro system, logging onto SBS 2003 server via RDC.

    Now, I'd enabled all the functions to allow printers under her computer, (in her RDC program) so while onto the server, how does the server see her printer, there isn't any HP 6500 Officejet print drivers on the server, only on her computer, but yet... the server can't print to it?

    Please share with me on what is to be done to remedy this issue?

    Please?

    +
    1 Votes
    it4mee

    She don't need physical printer any more. Tell her to just download the driver from HP and extract that to a folder and then stop the automatic installation of driver software too. After that tell her to go "Printer and Fax" in Controll Panel and file menu "Server Properties" and then click Drivers tab and then "Add" then pont to the folder where she extracted the driver files. It will install the driver in ur system

    +
    0 Votes
    jszivos

    triCerat's ScrewDrivers. They are by far the best remote printing solution for Windows. ScrewDrivers virtually generates a printer/driver on the Server on the fly. All data is compressed and streamed to the client. This solution works with any Windows-based print driver that uses the Windows spooler. This software 100% eliminates driver management on your Terminal Servers (Citrix too).

    +
    0 Votes
    stevetaylor205

    I had the same problem and I can recommend any of the commercial solutions but do not recommend installing a print driver on the server because it can lead to the destruction of the server, users were constantly called because printers doesnt working, print spooler crash. I have found TSPrint and solved all the problems with RDP printing, and many other problems, I tried several commercial solutions and the most I like is TSPrint due to low prices and good support feedback. You can visit http://terminalworks.com/remote-desktop-printing/ Hope it helps