Questions

internet connection ????

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internet connection ????

evergreen808
I have a Vista system and just recently can't seem to open any internet service. I am connected. I also get a message under Symantec that says "e-mail proxy cannot scan your e-mail messages because your network is not properly configured".
Are they related or do I have some sort of virus.
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    NaughtyMonkey

    run from command line to see if you have an IP address, default gateway, subnet mask, and DNS servers.

    If you Ip is 169.x.x.x or 172.0.0.1, you are not getting your DHCP info.
    Do you have a router or just a cable/DSL modem?
    If you have a router make sure it is on and receiving info from modem.

    Once we have this type of info we can help you more.

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    evergreen808

    I appreciate your response, however I have no clue what you mean. I'm sorry, can you still help me?

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    NaughtyMonkey

    the start menu, select run, type in cmd and press OK. This will pop up a black screen which you can type in. type ipconfig /all and press enter.

    This will return some output with the type of data I specified. This is the starting point of troubleshooting a problem like this. Post back what you see.

    You can click in the uppper left corner of the black box, go to edit, select all, go back to edit, select copy, and then paste the output in your reply so you don't have to look for the info.

  • +
    0 Votes
    NaughtyMonkey

    run from command line to see if you have an IP address, default gateway, subnet mask, and DNS servers.

    If you Ip is 169.x.x.x or 172.0.0.1, you are not getting your DHCP info.
    Do you have a router or just a cable/DSL modem?
    If you have a router make sure it is on and receiving info from modem.

    Once we have this type of info we can help you more.

    +
    0 Votes
    evergreen808

    I appreciate your response, however I have no clue what you mean. I'm sorry, can you still help me?

    +
    0 Votes
    NaughtyMonkey

    the start menu, select run, type in cmd and press OK. This will pop up a black screen which you can type in. type ipconfig /all and press enter.

    This will return some output with the type of data I specified. This is the starting point of troubleshooting a problem like this. Post back what you see.

    You can click in the uppper left corner of the black box, go to edit, select all, go back to edit, select copy, and then paste the output in your reply so you don't have to look for the info.