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Internet Explorer error

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Internet Explorer error

sam.mereki
Hi good guys:

I have recently developed a problem with my Internet Explorer browser. Every time I open it, a message pops up: "Internet Explorer has encountered a problem and needs to close. We sorry for the inconvenience." I try installing Firefox but doesn't work too. Can anybody help me, please?
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    Jacky Howe

    Follow the steps below with the System started in Safe Mode with Networking.

    Removing malware from System Restore points
    To remove the malware, you must first disable System Restore, then scan the system with up-to-date antivirus software - allowing it to clean, delete, or quarantine any viruses found. After the system has been disinfected, you may then re-enable System Restore. The steps for disabling System Restore vary, depending on whether the default Start Menu or the Classic Start Menu is being used.

    Default Start Menu
    If using the default Start Menu, click Start | Control Panel | Performance and Maintenance | System. Select the System Restore tab and check "Turn off System Restore".

    Classic Start Menu
    If using the Classic Start Menu, click Start | Settings | Control Panel and double-click the System icon. Select the System Restore tab and check "Turn off System Restore".

    After scanning the system and removing the offending malware, re-enable System Restore by repeating the steps, this time removing the check from "Turn off System Restore".

    Click Start, Run type msconfig and press Enter.

    Now if you have the Configuration Utility open.
    Configure selective startup options
    In the System Configuration Utility dialog box, click the General tab, and then click Selective Startup.
    Click to clear the Process SYSTEM.INI File check box.
    Click to clear the Process WIN.INI File check box.
    Click to clear the Load Startup Items check box. Verify that Load System Services and Use Original BOOT.INI are checked.
    Click the Services tab.
    Click to select the Hide All Microsoft Services check box.
    Click Disable All, and then click OK.
    When you are prompted, save the settings and restart the PC.
    When the System is disinfected re-run the Configuration Utility and in the System Configuration Utility dialog box, click the General tab, and then click Normal Startup.

    Download Malwarebytes Anti-Malware, install it and update it.
    Click this link<a href="http://download.bleepingcomputer.com/malwarebytes/mbam-setup.exe" target="_blank"><u>malwarebytes</u></a>


    http://download.bleepingcomputer.com/malwarebytes/mbam-setup.exe


    * Double-click mbam-setup.exe and follow the prompts to install the program.
    * At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
    * If an update is found, it will download and install the latest version.
    * Once the program has loaded, select Perform Quick Scan, then click Scan.
    * When the scan is complete, click OK, then Show Results to view the results.
    * Be sure that everything is checked, and click Remove Selected.

    I would keep scanning with it until it is clean by closing out and rebooting and running it again.

    Just to be on the safe side when you finish do an online scan with Bitdefender. Or Google for an online scanner.

    http://www.bitdefender.com/scan8/ie.html

    If you can't access the internet to update MBAM try the instructions below to clear a path to the internet to be able to run MBAM.

    From another PC download and install Spybot, update it and copy the the installed folders to a USB Stick.

    Restart the PC in Safe Mode, navigate to the USB stick and run Spybot.

    Download Spybot - Search & Destroy and install it. Update it. http://www.safer-networking.org/en/download/index.html

    With the new strains of Virus that have been created you may find it necessary to rename the executable files so that they will work. Rename mbam-setup.exe and then navigate to the install folder and rename mbam.exe. Do not change the files extension from .exe. Do the same with Spybot.

    Also run this Rootkit Revealer GMer
    http://www.gmer.net/index.php

    FAQ
    http://www.gmer.net/faq.php

    BleepingComputer
    http://www.bleepingcomputer.com/malware-removal/page

    Re-register Internet Explorer DLL files. Click on Start, then Run, type in CMD and then type the following lines and press Enter after each one:

    regsvr32 softpub.dll
    regsvr32 wintrust.dll
    regsvr32 initpki.dll
    regsvr32 dssenh.dll
    regsvr32 rsaenh.dll
    regsvr32 gpkcsp.dll
    regsvr32 sccbase.dll
    regsvr32 slbcsp.dll
    regsvr32 cryptdlg.dll

    <i>Keep us informed as to your progress if you require further assistance.</i>

    <i>If you think that any of the posts that have been made by all TR Members, have solved or contributed to solving the problem, please Mark them as <b>Helpful</b> so that others may benefit from the outcome. </i>

    +
    0 Votes
    sam.mereki

    Thanks a million. I have managed to restore my Internet Explorer settings. The procedure really killed the culprit. Your contribution is highly appreciated.

    +
    0 Votes
    Jacky Howe

    Don t for get to mark it as <b>Helpful</b> so that others may benefit from the outcome. </i>

  • +
    0 Votes
    Jacky Howe

    Follow the steps below with the System started in Safe Mode with Networking.

    Removing malware from System Restore points
    To remove the malware, you must first disable System Restore, then scan the system with up-to-date antivirus software - allowing it to clean, delete, or quarantine any viruses found. After the system has been disinfected, you may then re-enable System Restore. The steps for disabling System Restore vary, depending on whether the default Start Menu or the Classic Start Menu is being used.

    Default Start Menu
    If using the default Start Menu, click Start | Control Panel | Performance and Maintenance | System. Select the System Restore tab and check "Turn off System Restore".

    Classic Start Menu
    If using the Classic Start Menu, click Start | Settings | Control Panel and double-click the System icon. Select the System Restore tab and check "Turn off System Restore".

    After scanning the system and removing the offending malware, re-enable System Restore by repeating the steps, this time removing the check from "Turn off System Restore".

    Click Start, Run type msconfig and press Enter.

    Now if you have the Configuration Utility open.
    Configure selective startup options
    In the System Configuration Utility dialog box, click the General tab, and then click Selective Startup.
    Click to clear the Process SYSTEM.INI File check box.
    Click to clear the Process WIN.INI File check box.
    Click to clear the Load Startup Items check box. Verify that Load System Services and Use Original BOOT.INI are checked.
    Click the Services tab.
    Click to select the Hide All Microsoft Services check box.
    Click Disable All, and then click OK.
    When you are prompted, save the settings and restart the PC.
    When the System is disinfected re-run the Configuration Utility and in the System Configuration Utility dialog box, click the General tab, and then click Normal Startup.

    Download Malwarebytes Anti-Malware, install it and update it.
    Click this link<a href="http://download.bleepingcomputer.com/malwarebytes/mbam-setup.exe" target="_blank"><u>malwarebytes</u></a>


    http://download.bleepingcomputer.com/malwarebytes/mbam-setup.exe


    * Double-click mbam-setup.exe and follow the prompts to install the program.
    * At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
    * If an update is found, it will download and install the latest version.
    * Once the program has loaded, select Perform Quick Scan, then click Scan.
    * When the scan is complete, click OK, then Show Results to view the results.
    * Be sure that everything is checked, and click Remove Selected.

    I would keep scanning with it until it is clean by closing out and rebooting and running it again.

    Just to be on the safe side when you finish do an online scan with Bitdefender. Or Google for an online scanner.

    http://www.bitdefender.com/scan8/ie.html

    If you can't access the internet to update MBAM try the instructions below to clear a path to the internet to be able to run MBAM.

    From another PC download and install Spybot, update it and copy the the installed folders to a USB Stick.

    Restart the PC in Safe Mode, navigate to the USB stick and run Spybot.

    Download Spybot - Search & Destroy and install it. Update it. http://www.safer-networking.org/en/download/index.html

    With the new strains of Virus that have been created you may find it necessary to rename the executable files so that they will work. Rename mbam-setup.exe and then navigate to the install folder and rename mbam.exe. Do not change the files extension from .exe. Do the same with Spybot.

    Also run this Rootkit Revealer GMer
    http://www.gmer.net/index.php

    FAQ
    http://www.gmer.net/faq.php

    BleepingComputer
    http://www.bleepingcomputer.com/malware-removal/page

    Re-register Internet Explorer DLL files. Click on Start, then Run, type in CMD and then type the following lines and press Enter after each one:

    regsvr32 softpub.dll
    regsvr32 wintrust.dll
    regsvr32 initpki.dll
    regsvr32 dssenh.dll
    regsvr32 rsaenh.dll
    regsvr32 gpkcsp.dll
    regsvr32 sccbase.dll
    regsvr32 slbcsp.dll
    regsvr32 cryptdlg.dll

    <i>Keep us informed as to your progress if you require further assistance.</i>

    <i>If you think that any of the posts that have been made by all TR Members, have solved or contributed to solving the problem, please Mark them as <b>Helpful</b> so that others may benefit from the outcome. </i>

    +
    0 Votes
    sam.mereki

    Thanks a million. I have managed to restore my Internet Explorer settings. The procedure really killed the culprit. Your contribution is highly appreciated.

    +
    0 Votes
    Jacky Howe

    Don t for get to mark it as <b>Helpful</b> so that others may benefit from the outcome. </i>